Forum Faculty - Service Excellence

Kristin Baird, RN, BSN, MHA, President

  • Leadership and Change Management
  • Organizational Culture
  • Performance Improvement
  • Service Excellence
  • Workforce Issues

Allan P. DeKaye, MBA, FHFMA

  • Leadership and Change Management
  • Leadership Ethics
  • Performance Improvement
  • Service Excellence
  • Workforce Issues
  • Revenue Cycle
  • Operational Improvement
  • Corporate Compliance

Jack Gilbert, EdD, FACHE

  • Leadership Ethics
  • Quality and Patient Safety
  • Service Excellence
  • Workforce

Joe Flower

  • Organization Culture
  • Performance Improvement
  • Leadership
  • Service Excellence
  • Future of Healthcare
  • Change Management

Michael E. Frisina, Ph.D., M.A.

  • Leadership and Change Management
  • Leadership Ethics
  • Organizational Culture
  • Performance Improvement
  • Quality and Patient Safety
  • Service Excellence

Linda Kosnik, RN, MSN

  • Patient Flow
  • Workflow Management, Recruitment and Retention
  • Demand and Capacity Management
  • Leadership and Technology
  • Collaboration and Communication

Brian Lee, CSP

  • Leadership and Change Management
  • Organizational Culture
  • Performance Improvement
  • Quality and Patient Safety
  • Service Excellence
  • Workforce Issues

Todd C. Linden, FACHE

  • Leadership and Change Management
  • Leadership Ethics
  • Organizational Culture
  • Service Excellence

Tom Olivo

  • Leadership and Change Management
  • Organizational Culture
  • Performance Improvement
  • Service Excellence
  • Workforce

Michael D. Pugh

  • Leadership and Change Management
  • Organizational Culture
  • Performance Improvement
  • Quality and Patient Safety
  • Service Excellence
  • Strategic Planning
  • HIPAA Compliance
  • Release of Information and HIM

Ann Rhoades

  • Leadership and Change Management
  • Organizational Culture
  • Performance Improvement
  • Service Excellence
  • Workforce

Wayne A. Sensor

  • Leadership & Change
  • Leadership Ethics
  • Quality
  • Performance Improve
  • Future
  • Service Excellence

Kevin Sheridan

  • Leadership and Change Management
  • Leadership Ethics
  • Organizational Culture
  • Performance Improvement
  • Service Excellence
  • Strategic Planning
  • Workforce Issues

Burl Stamp

  • Leadership and Change Management
  • Organizational Culture
  • Performance Improvement
  • Service Excellence
  • Workforce

Joe Tye

  • Leadership and Change Management
  • Leadership Ethics
  • Organizational Culture
  • Performance Improvement
  • Service Excellence
  • Workforce