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Track 5 At its core, health care delivery is about people taking care of people. And yet, numerous pressures – a shrinking workforce, an aging population, increased demand and other stresses – are challenging today’s health care worker. This track will explore the changing workforce, offering strategies to better meet the needs of hospitals, their employees, and the patients they serve. It will offer insights into best practices for redesigning systems of care that engage employees in all aspects of change, and which transform the workplace for greater employee, as well as patient, satisfaction. You will learn how a commitment to improvement that permeates the values, behaviors, and priorities of staff and leadership is critical for stimulating even greater progress.
Thursday, July 24 • 4:00-5:15 pm Bobbi Kimball, RN, MBA, Senior Fellow, Center for the Health Professions, University of California, San Francisco and Senior Consultant, Health Workforce Solutions, San Francisco, CA and Edward O’Neil, PhD, MPA, FAAN, Professor and Director, Center for the Health Professions, University of California, San Francisco and Founding Partner, Health Workforce Solutions, San Francisco, CA In 2007, the Robert Wood Johnson Foundation awarded a grant to Health Workforce Solutions LLC to expand on groundbreaking work in identifying innovative care delivery models. The study examined the pioneering efforts of leading hospital systems, integrated systems, clinics and health plans faced with the twin challenges of the growing demand for expensive acute care and an insufficient supply of key health care professionals. This presentation provides an overview of the 24 innovative care delivery models identified in the study. The care delivery models range from hospital-based models that elevate the role of nursing, to models targeting transitions between health care settings, to comprehensive care models focused on preventive health care and wellness. The presentation highlights common features among the models and provides illustrative examples from select case studies. By sharing the lessons and attributes of these models, the presenters hope to encourage replication and spur the continued innovation of care delivery models that are sustainable and embrace the future of health care.Friday, July 25 • 10:30-11:45 am Kevin Haeberle, Executive Vice President - Practice Leader, MSA HR Capital, An Integrated Healthcare Strategies Practice, Kansas City, MO Everyone is now aware of the slow, but steadily moving generational changes that will impact health care. The discussion now needs to focus on what fundamental system and structural changes need to be initiated now and within the next two or three years in order for your health care organization to be prepared to successfully motivate and recruit not only future employees, but also physicians, management, and Board members. Within five to seven years, a majority of employees and physicians will tip to the new generations, and the key to an organization’s success will be having the changes ready to be implemented when that ‘tipping’ point occurs. This highly interactive session will explore in detail the steps needed each year during a five-year plan to successfully manage this transition. Saturday, July 26 • 10:15-11:30 am Brian Lee, CSP, Founder and Chief Executive, Custom Learning Systems Group Ltd. In this new era of HCAHPS and public access to information, it has become important for health care leaders to guide their organization to be a leading edge service provider and employer of choice. Many ‘flavor of the month’ campaigns fail because service excellence success must be carried from the top as well as from the frontline. With a disengaged workforce, every initiative becomes an expensive waste of time. This dynamic presentation will define the benefits in becoming an employer and provider of choice and help you understand the need for culture transformation in your workforce using a profile of worker attitudes and values. In addition, participants will receive ready-to-use best practices, leadership strategies, and breakthrough recommendations to hardwire service excellence into their organization.
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