Optional Pre-Summit Events — July 23rd & July 24th
A registration fee applies for each event. Only Summit registrants may attend.

Wednesday, July 23rd
8:30 am-4:00 pm
Cost: $425 per person

Lean Management Simulation:

Using Lean Management to Improve Quality and Enhance Efficiency in Health Care Organizations
Steve Mayfield, MBA, MBB, Senior Vice President, Quality and Performance Improvement and Director, AHA Quality Center, American Hospital Association, Chicago, IL; Frank Mewborn, PE, Director, Georgia Tech Healthcare Performance Group, Atlanta, GA; and Nancy Qualter, RN, BSN, CQA, Director of Quality Resources, AHA Quality Center, American Hospital Association, Chicago, IL

Reduce cost and waste. Improve quality. Enhance patient, staff and physician satisfaction. Deliver breakthrough health care process improvements. Sound like familiar challenges? Learn how to meet these challenges and more at this innovative workshop that uses a live simulation to help health care leaders understand how application of the basic principles of lean management can yield process improvements that enhance quality and achieve cost efficiencies in health care organizations. Topics include identifying and reducing waste in health care processes, recognizing value-added vs. non-value-added processes, and using basic lean techniques to drive out waste and reduce cost. Practical strategies and methods for introducing lean management into your organization and sustaining the effort will be highlighted. Numerous case examples and practical applications from several organizations will be presented. Lunch will be provided.

Workshop Sponsored by:

Thursday, July 24th
9:00 am-12:00 pm
Cost: $250 per person

Workshop #1: 

Listening and Learning:  Integrating the Voice of Customers in the Design and Delivery of Services
Lina Hodac, Director, Performance Improvement and Research, The Baptist Healthcare Leadership Institute, Pensacola, FL and Pamela  Bilbrey, President, The Baptist Healthcare Leadership Institute, Pensacola, FL

High performing health care organizations understand the importance of integrating the voice of their various customer groups (patients, employees, physicians, the community) into the design and delivery of services. This workshop will review how the voice of the customer is used to determine key requirements, needs and changing expectations, and their relative importance to health care purchasing and relationship decisions. Participants will understand the benefits of a robust listening and learning process and gain a proven process for integrating the voice of the organization’s customer groups into service design, strategic planning and quality improvement efforts. Case studies of how this type of information can be used to ensure continuing relevance of health care services, process improvements, and to identify new market opportunities will be shared.
Educational Partner:  Baptist Health Care Leadership Institute.  

Coaching for High Performance Sessions
A limited number of Workshop #1 registrants will have an opportunity for a complimentary 45-minute individual coaching session. The session will introduce a model that health care executives can use to coach their team members to build their peak potential and reach and maintain higher performance. The session will be tailored around a specific issue or concern that the participant has with one of their team members. To reserve a coaching session, please call the Baptist Health Care Leadership Institute at (850) 469-7084. Sessions are limited and will be provided on a first-come basis. 

Workshop #2:

Retail Medicine and the New Retail Convenience Clinic: Opportunity or Threat?
Michael O’Neil, FACHE, Senior Vice President and COO, Memorial Health System, South Bend, IN

One of the newest retail innovations in health care is the Retail Clinic, a walk-in health care clinic providing immunizations and basic primary care services in drugstores, supermarkets and “big-box” retailers. Generally staffed by nurses and nurse practitioners, these centers offer convenient, low-cost and immediate medical care. These clinics have proven attractive to consumers, payers and physicians who welcome the opportunity to focus their office practice on more involved cases. Memorial Health System has been at the forefront of this movement and will discuss their journey developing this new venture while addressing the benefits and potential risks that Retail Clinics can provide. Among the topics to be discussed are:

• The business case for the Retail Clinic
• Risks and benefits associated with operating Retail Clinics
• Political and regulatory challenges
• Scope of services that can and should be provided
• Quality of care concerns and the risk of liability
• Demographic and market preferences impacting success
• The decision to partner or compete with Retail Clinics

Approved for 3 Category I (ACHE Education) credits.

Workshop #3:

Technology Enabled Innovation—From Forecasting to Adoption with Strategies to Improve Quality, Safety and Cost Effectiveness
Marc Larsen, COO, Health Tech, San Francisco, CA and Steve DeMello, MBA, Director of Research and Forecasting, Health Tech, San Francisco, CA

Identifying and evaluating critical technology is a core challenge for improving quality, safety and cost effectiveness in health care organizations. Meeting this challenge requires a deep understanding of technology trends and innovations, as well as practical tools to support decision-making and adoption. This session will allow participants to:

• Recognize and understand key technology trends in health care
• Identify core areas of technology driven innovation
• Learn how to apply tools and resources for successful decision-making and implementation of new technologies

This workshop will provide participants with the fundamentals of technology planning and forecasting, as well as the skills needed to successfully execute technology plans. The session is based on joint research by The Health Technology Center and Health Forum.

Educational Partner: Health Technology Center

Workshop Sponsored by:

Health Forum encourages Summit attendees to consider participating in the LEAD Forum offered by Summit educational partner, the College of Healthcare Information Management Executives (CHIME):
 
Wednesday, July 23rd
9:00 am–4:00 pm
Cost: $225 per person

CHIME LEAD Forum – Healthcare CIO 2.0:  The Evolving Role of the Chief Information Officer A Roadmap from IT Manager to Strategic Visionary

Ten years ago, few could’ve imagined the changes that have occurred in the role of the healthcare CIO. There was a time when maintaining the organization’s essential IT operations was good enough—but expectations today are much higher, and the multiple dimensions of the job can be truly daunting. IT has the power to profoundly revolutionize healthcare, and standing at the center of this transformation is the CIO.  Today’s CIO is expected to move effortlessly from IT manager to strategic visionary—steering mission-critical processes, anticipating and overcoming barriers to change, and working collaboratively with other business leaders and key stakeholders to orchestrate fundamental change in the face of strong cultural resistance. These are the issues that define the Healthcare CIO 2.0.  This intensive program will focus on the considerable opportunities and challenges ahead for healthcare CIOs. Join us to explore the essential competencies and skills that will be required to tap IT’s fullest potential as the CIO continues to evolve in response to shifting industry trends and the mounting competitive forces at play.
 
Registration for this session is only available on the CHIME website, click here to register.

Educational Partner: College of Healthcare Information Management Executives