Wayfinding For Health Care: Best Practices for Today's Facilities

Randy Cooper, SEGD

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Approx. 166 pages, softcover, 7" x 10"
AHA Order Number: 055379
ISBN: 978-1-55648-369-1
AHA Member Price: $79
Nonmember Price: $89

A pragmatic book that exclusively covers wayfinding at health care facilities. It serves as a guide to stimulate thinking and highlights projects that illustrate how wayfinding projects at existing or planned facilities can be put on track quickly and successfully. Wayfinding can help streamline the development and implementation of a wayfinding improvement process and serves as a reference for health care facility management and service providers. It clearly builds the case that proper wayfinding protocols have an immensely positive impact on staff, patient and visitor behaviors and perceptions and ultimately affect patient satisfaction, staff morale and an organization's bottom line.

Real-World Recommendations

Wayfinding features case studies that include the background of many significant wayfinding projects. It addresses how specific decisions were reached, covers important codes and standards issues and includes before-and-after project comparisons. It can help project leaders justify a financial investment in wayfinding; identify, prioritize, and document facility needs; provide the foundation for a wayfinding and signage standards manual for ongoing facility-wide use; and provide direction for hiring qualified vendors and consultants who have the ability to accomplish those goals. This book can help streamline the development and implementation of a wayfinding improvement process and serves as a reference for health care facility management and service providers. It provides proven direction for transforming a facility to one where customer satisfaction and patient throughput are maximized and staff efficiency is increased.

Book Contents:

List of Figures
About the Author
Foreword by Hanley Bloom
Preface
Chapter 1. Wayfinding in Hospitals: A Special Challenge
Chapter 2. Tools of the Trade
Chapter 3. Identifying the Problems and the Players
Chapter 4. Planning and Designing
Chapter 5. Implementation
Chapter 6. Codes and Standards
Chapter 7. Specialized Facilities
Chapter 8. Case Examples
Appendix A. Sample Request for Wayfinding Consultation Proposal
Appendix B. Typography 101
Appendix C. Signage Bidder Prequalification
Appendix D. ADA Basics Related to Signage
Appendix E. Spanish Translations of Commonly Used English Text
Glossary
Index

Reader Comments

The visual impact and correctness of a well thought-out graphics and wayfinding presentation can be critical in an effort to humanize an environment that is, by nature, a cold institutional space.... Mr. Cooper has created a framework and approach that a facility or design team can utilize in the design process. Designers will be able to look to these guidelines and examples as not only a baseline approach but as a springboard to propel them to more imaginative and creative solutions.
Christopher Upton, AIA, FAAMA, Director of Healthcare Planning, Kirksey, Houston, TX

Wayfinding for Health Care shows graphically the importance and functionality of signage and wayfinding in hospitals and on health care campuses. It offers a systematic approach to implementing a consistent wayfinding program that can improve both efficiencies and facility image. Here is a wealth of hard-to-find information in a single, coherent source from one of the most experienced design professionals in health care.
J. David Mullins, AIA, ACHA, Director of Healthcare Consulting and Program Management, Boyken International, Atlanta, GA

Wayfinding for Health Care is a tremendous resource for anyone striving to achieve a comprehensive wayfinding solution in an increasingly fragmented and disjointed environment.  More than just presentations of final products, Randy Cooper steps you through the mindset you need to identify your problems and engage the key people that will own the long-term solution.
Dale Woodin, CHFM, FASHE, Executive Director, American Society for Healthcare Engineering, Chicago

About the Author

Randy Cooper, SEGD
An award-winning designer, a longtime professional member of the Society of Environmental Graphic Design, a frequent speaker at health care events, and the owner and president of Cooper Sign & Graphics in Atlanta, GA. He has orchestrated more than 800 health care wayfinding programs in the last 35 years.