The Engaged Workforce: Proven Strategies to Build a Positive Health Care Workplace

Jo Manion, PhD, RN, NEA-BC, FAAN

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460 pages, softcover, 7" x 10"
AHA Item Number: 088709
ISBN: 978-1-55648-359-2
AHA Member Price: $69.00
Nonmember Price: $86.00

A practical, reference-filled guide with effective evidence-based strategies and real-world tools that can help create a positive work environment in any health care organization.

An Evidence-Based Approach for Better Recruitment & Retention

The Engaged Workforce presents key concepts on the issues surrounding intrinsic motivation and the meaning and purpose of work. It provides guidance and proven interventions from business literature and recent research in sociology, psychology, and organizational development that identify the most effective strategies for creating positive work environments.

The book covers increasingly critical health care workforce issues (e.g., multi-generational teams, unionized workforces, older employee retention, etc.) as well as classic employment challenges. The suggestions, examples, and strategies offered are practical and applicable for all health care settings.

Practical Tools and "Next-Step" Suggestions

Self-assessment instruments allow readers to compare their work environment to research findings, and many examples from research studies provide credibility and support for suggested actions. Each chapter contains comprehensive presentations for workplace interventions that can lead to the benefits of a positive work environment. Every chapter also contains thought-provoking questions to stimulate insight at the organizational, leader, and employee levels and helps provide ideas on how to apply the content and develop the next action steps.

The Engaged Workforce can help make your workplace a more satisfying, happy, and prosperous place and lower the costs of employee recruitment and turnover.

Contents

List of Figures and Tables
About the Author and Contributors
Preface
Acknowledgments

Part I  Foundations for Understanding Engagement in the Workplace

• Chapter 1 Considering Workforce Issues
• Chapter 2 Understanding Why People Work
• Chapter 3 Building Organizational Commitment
• Chapter 4 Experiencing Happiness and Joy in the Workplace

Part II  Strategies and Interventions for Creating a Positive Workplace

• Chapter 5 Creating a Culture of Engagement
• Chapter 6 Building Healthy Relationships in the Workplace
• Chapter 7 Creating Community at Work
• Chapter 8 Focusing on Results
• Chapter 9 Creating an Innovative Work Culture
• Chapter 10 Influencing Performance

Part III Special Challenges

• Chapter 11 Unique Organizational Challenges in Creating a Positive Workplace
• Chapter 12 Age Diversity in the Workforce

Postscript Going Forward
References
Index

Reviewer Comments:

I think this is a landmark book. Practical, useful, and written in a way that is actionable. It is helpful no matter how experienced or inexperienced you might be.
Nancy Formella, MSN, RN, CNAA, President, Mary Hitchcock Memorial Hospital, Dartmouth-Hitchcock , Lebanon, NH

I love this book! It's so well researched, so mind-stretching, so packed with terrific approaches, and the best resource on applied positive psychology that I've ever seen. In no way is this just another "how to build morale" book. It's much more useful and groundbreaking.
Wendy Leebov, EdD, President, Wendy Leebov Inc., Philadelphia, PA

...an indispensable book for managers....effectively and concisely covers all aspects of building a positive health care workplace by addressing the concepts of engagement, joy, community, culture, and generational differences. The many assessments and tools in each chapter are invaluable to both beginning and experienced managers. If you want to build a positive health care workplace and only want to read one management book this year, this is the one. It is a priceless book.
Pamela Paulk, Vice President, Human Resources, The Johns Hopkins Hospital, Baltimore, MD

...an excellent resource! ...helps organizations, leaders, and employees discover the secrets of creating joy at work through appreciation, influence, and engagement. The conversation points at the end of each chapter will spark crucial discussions in any organization that is serious about creating healthy work environments.
Daniel J Pesut, PhD, RN, PMHCNS-BC, FAAN, Professor and Associate Dean for Graduate Programs Indiana University School of Nursing, Indianapolis, IN

No one does a better job of translating challenging management concepts into practice. This practical and useful text is a goldmine of relevant information every health leader will want to access. The tips and tools alone are worth the price of the book. I heartily recommend it!
Tim Porter-O'Grady DM, EdD, FAAN, Senior Partner, Tim Porter-O'Grady Associates, Inc., Atlanta, GA

A "positive health care workplace" is essential if we are going to improve the health care experience in this country. The steps Jo Manion describes to get us there work!! Read it—and then DO IT!!
Al Stubblefield, President/CEO, Baptist Health Care, Pensacola, FL