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usability iconAHA Health Forum's INSIGHTS newsletter features original field coverage powered by the American Hospital Association, exclusive insights to hospital and health system thought leadership, hospital data and trend analyses and more. With six issues a year, this bi-monthly email delivers a curated look at important health care strategies driving innovation and performance improvement in the field.

Volume 5, Issue 4 excerpt:

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Use Millennials Strengths to Improve Your Organization

Published August 23, 2018

Millennials can contribute much to your successful navigation of the changing health care field. While it may be tempting for more experienced executives to make assumptions and discount the “coddled” generation of millennials now filling many jobs in health care organizations, they do so at their peril, argue two Jefferson Health System managers who extoll the virtues of the generation that will soon take over the workplace. Learn why and how to use millennials' strengths to improve your health care organization.


Volume 5, Issue 3 excerpt:

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Ascension Rebrands for a Seamless Consumer Experience

Published June 22, 2018

When Ascension decided to rebrand its entire system to bring it all under the same umbrella, its marketing team knew that it would entail more than just swapping out some signs. Learn about the variety of steps it took to reach consumers and make it easier for them to navigate sites of care both physically and online.


Volume 5, Issue 2 excerpt:

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Best Practices for Improving Performance and Patient Safety

Published April 23, 2018

Culture change is fundamental to many of the initiatives that hospitals launch, whether they are to reduce clinician burnout, identify unsafe practices or improve quality in a number of ways. While "culture change" sounds like a heavy lift, it actually comes down to the mindsets and daily choices of every individual in the organization.

Learn how the TeamSTEPPS® training program, developed by the Department of Defense and Agency for Healthcare Research and Quality (AHRQ) using lessons learned in the aviation industry, can help staff learn skills around communication and teamwork that lead to profound and long-lasting culture change.


Volume 5, Issue 1 excerpt:

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New Ways to Engage With Patients

Published February 22, 2018

Human-centered design can vastly improve how patients, families, employees and clinicians experience systems, processes and built environments. Learn how innovations designed for users' needs have helped OSF HealthCare and three other health care organizations improve services and outcomes.