Performance Excellence: Using Intelligent Process Automation
At its core, intelligent process automation is an emerging set of new technologies that combines fundamental process redesign with robotic process automation (RPA) and machine learning.
It is a suite of organizational process improvements and next-generation tools that assists clinicians by removing repetitive, replicable and routine tasks. Machine learning and RPA can facilitate greater communication with patients post-discharge, enabling clinicians to continue to monitor patients’ conditions, eliminating unnecessary emergency department and inpatient visits.
The American Hospital Association’s Center for Health Innovation convened two executive dialogues to explore the ways hospitals and health systems can apply these advanced technologies, including artificial intelligence (AI), bots, voice technology and robotic process automation, to improve provider-patient interactions, engagement and outcomes. This summary of the discussions highlights how AI, machine learning and RPA can eliminate clinician burnout, reducing burdensome tasks, and how these technologies may enhance patient interactions post-discharge.