Executive Dialogue: Intelligent Process Automation
Reducing Clinician Burnout and Improving Patient Interactions
Intelligent process automation, including artificial intelligence and machine learning, can offer a better way for hospitals and health systems to enhance clinical and operational efficiency by reducing redundant tasks and eliminating administrative burden, ultimately freeing up clinicians’ time to focus on the patient. This executive dialogue explores how hospitals and health systems are applying these technologies to improve patient-provider interactions, engagement and outcomes. It examines clinician satisfaction and challenges in expanding these technologies to further impact clinician workload and improve clinical and operational performance, as well as the patient experience.