Sponsored by College of American Pathologists

How the Laboratory Drives Patient Satisfaction

Exploring Ways the Laboratory Can Help Monitor and Improve the Patient Experience

The medical laboratory is an ideal area to focus on quality and cost-improvement analysis through initiatives like proper test utilization and electronic health record (EHR) performance. Learn how the laboratories at City of Hope and Mayo Clinic are working with health care executives and other hospital staff to set the proper parameters to measure and enhance patient satisfaction and overall care.


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