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Breaking down barriers to ensure patient safety and quality in the hospital laboratory

West Jefferson Medical Center Optimizes Laboratory Leadership

West Jefferson Medical Center case study cover imageIt's easy to take the hospital laboratory for granted — to see it as a necessary but not very glamorous part of medical care. But that would be a mistake, argues Nancy Cassagne, president and CEO of West Jefferson Medical Center just outside of New Orleans. Her hospital has made a point of elevating the laboratory and pathologists to greater status, and reaped benefits in quality and patient safety improvements. Download this case study to learn how West Jefferson accomplished both quality improvement projects focused on specific issues as well as a bigger-picture culture change.



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