Thursday, July 26
$200 separate registration is required.
The 2018 Quest for Quality honorees will lead this highly interactive workshop to help you expand your understanding of how to fully engage everyone in the hospital and health care system and partner with others to improve quality, safety and community health status. Hear about the successes and challenges they've encountered, and what has worked best for their organizations and communities, focusing on:
- Key leadership strategies for leading organizational change and improvement
- How to change organizational culture to achieve AHA's five commitments of access, value, partnership, well-being and coordination
- How to turn your governing board members, physicians and front-line staff into quality champions
- How to develop partnerships within your community to improve health status
- How to use data and information technology to drive and sustain improvement
- How to partner with patients and families to deliver truly patient-centered care
- How to incorporate and reflect your community's racial, ethnic and cultural needs into the total experience of care
Health care is in turmoil, and nowhere is the impact of this more challenging than for the boards and board members of hospitals and health systems. How can boards make effective, timely decisions when trends are complex and even contradictory, when information is incomplete, and when there is unprecedented dissent among the board members? This session broadly reviews the challenging and conflicting trends buffeting U.S. health care, and unpacks their implications. Using this as context, Jamie Orlikoff will then review specific strategies and tools for boards to maximize the effectiveness of their decision-making to help their organizations survive this risky time.
The Essential Role of Leaders in Addressing Persistent Behaviors that Undermine Team Performance and Patient Safety
Gerald B. Hickson, MD, Senior Vice President for Quality, Safety and Risk Prevention, Joseph C. Ross Chair for Medical Education and Administration, Vanderbilt University Medical Center
William O. Cooper, MD, MPH, Cornelius Vanderbilt Professor of Pediatrics, Director of Center for Patient and Professional Advocacy, Vanderbilt University Medical Center
What do you do with Dr. X, a professional who persistently undermines your safety culture even after he's made aware that he stands out? Sometimes these individuals seem recalcitrant and "untouchable" for a variety of reasons. Through case-based learning and simulated encounters, we will provide a toolkit for leaders who want to pursue a safety culture and promote joy and meaning to the workplace by addressing Dr X's behaviors in ways that maximizes the probability of success for everyone. Understand the critical infrastructure needed to support sustained accountability for individuals who fail to self-regulate and learn to utilize a toolkit for developing and implementing corrective action plans under authority.
Health care leaders are challenged with creating the right culture, organizational structure, and incentives to align their mission and strategic goals with the interests and needs of their physicians. Ineffective relations between physicians and hospital leaders is a significant underlying factor contributing to rising costs and poor quality outcomes. Although leaders understand the imperative for having a strong and sustainable relationship with their medical staff, many struggle with identifying and implementing the "right" approach among the myriad of models, incentive structures, and confounding regulations in a dynamic and often uncertain environment. Extensive evidence-based insight gained from a two-year research study defines, provides an empirical measurement tool, and identifies best practice alignment approaches among leading organizations. Participants will learn to apply a deliberate best practice approach toward tighter alignment with their medical staff that fits their specific needs to achieve organizational goals. Workshop #4 is approved for 2.5 ACHE Face-to-Face Education credits.