Educational sessions at the Leadership Summit will focus on the following content areas. Click on the Educational Track below to view the sessions within that track.

Thursday, July 26, 4:15-5:30 pm

Digital Health at Stanford Medicine—What We’ve Learned from Teaming with Silicon Valley
Sam Gambhir, MD, Chair, Stanford University School of Medicine Department of Radiology; Lloyd Minor, MD, Carl and Elizabeth Naumann Dean of Stanford University School of Medicine; Mintu Turakhia, MD, Executive Director, Stanford Medicine Center for Digital Health. Moderated by David Entwistle, President & CEO, Stanford Health Care

We are now nearly a decade into the digitization of medicine. Emerging technologies such as artificial intelligence, clinical-grade wearables, and virtual medicine have enormous potential, and they may soon alter health care as we know it. An early look at this future is taking shape at Stanford Medicine which has teamed with Apple, Verily (formerly Google Life Sciences), and other tech companies to pilot digital health studies designed to advance patient care and research. In this panel discussion, leaders from Stanford Medicine and Silicon Valley will discuss exciting updates and key learnings from their collaborations, and share insights on how digital health will transform the role of hospitals moving forward.

Friday, July 27, 11:00 am-12:15 pm

Harnessing Consumer Insight to Transform Health Care
Andrew Mueller, MD, SVP, Novant Health and President of Greater Charlotte Market, Novant Health and Mary Stokas, Sr. Director, Marketing Partner, Novant Health

Novant Health is taking a new approach to the business of health care – one that reformulates key operating structures and functions, and promotes a cultural transformation that allows consumer perceptions to lead the path to increasing value and engagement. Learn about the logic behind an infusion of retail-mindedness into the executive team and leadership structure and hear how a deep consumer analytics capability channels changing consumer insights and requirements to decisions in messaging, strategic planning processes and investments, and front line operations. Presenters also will explore how innovations position consumers and clinicians as partners in health, and how a cultural focus on diversity, inclusion and resilience is ensuring the optimal human mindset for helping the patients in their care.

Friday, July 27, 4:00-5:15 pm

Building for Healthier People, not a Health System
Shweta Ponnappa, Vice President, Digital Marketing, Providence St. Joseph Health

Rather than starting with the needs of the health system, Providence St. Joseph Health is relentlessly focused on putting people first by identifying the "big, important and underlying" needs and working to develop scalable, long-term solutions. From its simple but powerful online "catalogue" of physician listings, to Express Care, "health care on demand," a convenient patient-centered medical home that allows consumers to choose care that fits their needs and preferences, and "Circle by Providence," an app designed to be a personalized health solution for mom who is the "Chief Medical Officer" of the home, you'll learn how Providence has applied consumer-driven insights to develop innovative products and services that help build stronger and longer relationships with patients.

Saturday, July 28, 8:30-9:45 am

Creating a "Radical Convenience" Health Care Delivery Strategy: Fundamentals of Access Transformation and Lessons from Other Industries
Craig Ahrens, Director, BDC Advisors; David Fairchild, MD, Director, BDC Advisors, Tufts School of Medicine Faculty; and Pamela McClain, COO, George Washington University Medical Faculty Associates

Patient access is a fundamental strategy that is vital for a system's success in both a volume and population based/value based world. The notion of "radical convenience" health care delivery strategies is key to achieve access transformation for an organization. In this session you'll learn how radical convenience access strategies provide market differentiation and potentially impact market share and drive loyalty. Understand how to apply access transformation best practices from other industries like airlines, hotels and Uber, to expand access to the customer base, enhance the engagement experience, maximize throughput and revenue, and leverage cost and capital infrastructure.

Thursday, July 26, 4:15-5:30 pm

Building Physician Resilience in the Changing Health Care Environment
Lisa Laurent, MD, MBA, CPE, President Advanced Radiology Consultants, President-elect of the Medical Staff, Advocate Lutheran General Hospital; Mila Felder, MS, MD, Vice Chair, Emergency Department, Advocate Christ Medical Center and Advocate Children's Hospital; Assistant Clinical Professor, U of I School of Medicine, Advocate Christ Medical Center, Advocate Children's Hospital; and Rev. Kathie Bender Schwich MDiv, CHA, FACHE, SVP, Mission and Spiritual Care, Advocate Health Care

Participants will learn about Advocate Healthcare's Physician Wellness journey which combined research-driven and system-based improvement approaches with a combination of wellness activities and resilience strategies. An inter-disciplinary, multi-system approach to physician wellness, the initiative has included education, measurement, intervention, and reassessment tools and techniques. You'll hear how a multi-specialty team in a coordinated, continuous effort that is promoted equally by physicians and senior leadership is achieving greater awareness and its goal of sustained improvement.

Friday, July 27, 11:00 am-12:15 pm

Emotional Intelligence in Your Organizational Culture, Patient Safety and Patient Experience
Patrice Weiss, MD, Executive Vice President and Chief Medical Officer, Carilion Clinic

Health care leaders are challenged to optimize the Triple Aim of Improved Quality of Care, Decreased Cost of Care and Improved Patient Experience. The principle of Emotional Intelligence (EI), when well embedded in an organizational culture, can be a driving force in achieving the three aims.  This session will explore and detail the domains of EI and its effect on safety, culture, communication, and the patient experience.  You'll gain tools to increase your organization's emotional intelligence and learn how to enhance the patient experience and improve safety through EI principles.

Friday, July 27, 4:00-5:15 pm

Transforming Advanced Practice Providers into the Workforce of the Future
Corinna Sicoutris, Director of Advanced Practice Providers, Hospital of the University of Pennsylvania; Denise Mariotti, Chief Human Resources Officer, Hospital of the University of Pennsylvania; and Rhonda Zaleski, Corporate Director of Clinical Talent Acquisition and Workforce Planning, Hospital of the University of Pennsylvania

Advanced Practice Providers (APPs) are playing an increasingly significant role in providing front line care. Driven by reimbursement changes, clinical program growth, a need to improve access to care, a focus on value, changing ACGME requirements, and evolving models of care, the advanced practice workforce across the Hospital of the University of Pennsylvania has grown by nearly 1200 FTEs over three years. Even with such growth, employee engagement is up and turnover has decreased to well below national benchmarks. This session explores recruitment strategies in a competitive regional market place, modeling and optimization of interprofessional teams, the creation of a governance model that empowers APPs in shared decision making, and development of a short, intermediate, and long-term Workforce Strategy.

Saturday, July 28, 8:30-9:45 am

May the Workforce Be With You: Developing a Next-Generation Approach to Provider Workforce Planning
Roger Poitras, Chief Strategy Officer, Ascension Gulf Coast Ministry / Sacred Heart Health System; Mark Werner, MD, Past Chair, Board of Directors, American Association for Physician Leadership; Michael Tsia, Principal, The Chartis Group; Michelle Moratti, Director, The Chartis Group

Providers serve as the cornerstone of nearly every health system, yet for such an important strategic and operational asset, many health systems have limited view into the comprehensive needs of their provider workforce. What percentage of the system's providers are expected to retire in the next 3 years? How could a system's physician recruitment gap be closed by increasing adoption of APPs by 25%? How many physicians left the system last year because of burnout? How many more are needed to serve the growing local Medicare population? Rather than tackling these questions comprehensively at a system level, many organizations utilize antiquated medical staff plans or simply put out provider "wildfires." This session will explore how one system elevated the discussion of workforce needs to the executive level and developed a next-generation, analytic approach that considers a range of variables for a comprehensive workforce plan.

Thursday, July 26, 4:15-5:30 pm

Launching Value Based Care in a Complex Care World
Susan Hawkins, Senior Vice President, Population Health, Henry Ford Health System

Envisioning, developing, and implementing population health management programs aimed at increasing value to patients within a large academic health system requires a solid strategy, a strong infrastructure, relationship building, and robust communication. In this session, we will share best practices and lessons learned to date that have enabled Henry Ford's journey to value-based care, including critical technologies, innovative care models, key external provider and community partnerships, and essential leadership behaviors.

Friday, July 27, 11:00 am-12:15 pm

Making Health Care More Affordable
Laura Rehfeld, Senior Director, Strategy and Transformation, Kaiser Permanente

Explore Kaiser Permanente's evolving journey on affordability – what it means, why it drives strong action, and how it is measured. You'll hear about the national context of the call for greater health care affordability and gain insights into an integrated delivery system approach to reducing costs and managing growth in the cost of coverage that incorporates health plan, hospital, and provider aspects. Learn about the models and creation of a de novo measure that Kaiser Permanente is using to address affordability for its patients and communities, the challenges encountered along the way, and the potential impacts of success.

Friday, July 27, 4:00-5:15 pm

Emerging Strategies for Post-Acute Care Spend for a Large Health Care System
Sandra Gomez, MD, System Medical Director, Post Acute Care, Memorial Hermann Physician Network and Lafe Bauer, System Administrative Director of Post Acute Care, Memorial Hermann Physician Network

Traditionally acute care providers have had little financial incentive to invest in systems to ensure effective transitions to post-acute care or to support post-acute care providers, leading to high readmissions, poor uncoordinated care and increased medical spend. But with the development of value based care models, the focus is changing.  This session examines the post-acute care strategies Memorial Hermann Physician Network implemented in the Memorial Hermann Health System to address unusually high utilization rates in LTAC and Inpatient Rehab in its MSSP population. These innovative strategies—including data analysis and alignment and education of key stakeholders—are geared towards serving the entire patient population in order to maximize the efficient, quality and cost effective transition of all Memorial Hermann patients into the post-acute space.

Saturday, July 28, 8:30-9:45 am

Succeeding at the Move from "Fee for Service" to "Fee for Value"
Akram Boutros, MD, FACHE, President and CEO, The MetroHealth System and Nabil Chehade, MD, MSBS, Senior Vice President, Population Health, The MetroHealth System

The MetroHealth System in Cleveland isn't just talking about moving from "fee for service" to "fee for value." It's doing it–and succeeding like never before. In 2017, MetroHealth achieved shared savings in risk contracts in Commercial, Medicare and Medicaid populations, with nearly 50% of its 2017 operating margin attributed to incentive and risk-sharing payments. In this session, participants will learn hear how MetroHealth is collaborating with employers and insurers, engaging patients and involving the community. You'll understand how your organization can move to new market solutions that focus on accepting the cost risk for an increasing number of patients.

Thursday, July 26, 4:15-5:30 pm

Entangled Epidemics: Transforming Substance Use Care at the Nation's Largest Municipal Health Care System
Luke Bergmann, PhD, Assistant Vice President, NYC Health + Hospitals

While the current opioid epidemic has brought unprecedented attention to addiction issues within mainstream health care settings, the broader range of substance use disorders (SUD) have long had a devastating impact on our most vulnerable and highest utilizing populations. At NYC Health + Hospitals, a multi-pronged approach to fighting the opioid epidemic and substance use disorder is anchored in the strategic priorities of better identification of SUD across all settings, making population-level data on SUD accurate, accessible and actionable across the system; instilling clinical accountability across services for SUD; and strategic deployment of SUD focused resources and capacities. Learn how one system is transforming how it cares for patients with addiction issues, resulting in improved patient care, better population health and reduced costs.

Friday, July 27, 11:00 am-12:15 pm

AHA Innovation Challenge Award Winners: Integrated Delivery and Financing Models
Recipients of the AHA’s 2018 Innovation Challenge Award

In support of its mission to advance the health of individuals and communities, the American Hospital Association launched an Innovation Challenge to source and spread new ideas and novel approaches for integrated care delivery and financing models designed for specific high-need, high-cost populations. The AHA encouraged member hospitals and health care systems, in collaboration with local stakeholders, to submit their models for recognition. In this interactive presentation, representatives from the award-winning teams describe how their models would drive better health outcomes, improve the care experience and reduce the total cost of care for the population they chose to address. The awards were generously funded by First American Healthcare Finance, The Roger G. Larson Memorial Endowment and Health Research and Educational Trust.

 

Friday, July 27, 4:00-5:15 pm

Innovating for Impact: Methods for Transforming Care Delivery
Kevin Mahoney, EVP and CAO, University of Pennsylvania Health System, Executive Vice Dean for Integrative Servicesm Perelman School of Medicine, and Co-director, Penn Medicine Center for Health Care Innovation, Penn Medicine; and Shivan Mehta, MD, MBA, MSHP, Associate Chief Innovation Officer, Penn Medicine, and Assistant Professor of Medicine and Health Policy, Perelman School of Medicine

The Penn Medicine Center for Health Care Innovation facilitates the rapid, disciplined development, testing and implementation of new strategies to reimagine health care delivery for dramatically better value and patient outcomes. As a center for (and not of) innovation, the multidisciplinary team has collaborated with faculty and staff from across the health system on more than 100 projects over the past five years. The goal is to make better health more attainable by improving the quality, affordability, and accessibility of care; and by making it easier for people to become healthier in their everyday lives. This session will share strategies for enabling a culture of innovation, applying design-thinking methodology to care delivery, and lessons for moving towards scale.

Saturday, July 28, 8:30-9:45 am

"There's No Place Like Home" for High Need, High Cost Patients
Ron Beer, MHA, FACHE, Chief Administrative Officer, Geisinger Health System; David J. Schoenwetter, DO, FACEP, Director, Division of EMS, Geisinger Health Plan; Kathleen Sharp, MBOE, MBB, Director of Optimization, McLeod Physician Associates

This session will describe the concept, development, implementation, evolution and outcomes of Geisinger's award-winning Mobile Health Paramedic program, a care delivery model that provides the right care in the right location— while demonstrating significant reductions in readmissions and ED revisits, exemplary patient satisfaction scores, and producing equivalent or better in lower cost settings while reducing delays and patient risk. Hear about the leadership considerations in supporting value based care initiatives when they are ahead of payment structures and learn secrets to successfully engaging stakeholders in innovation. You'll gain strategies for developing and using data and measurement at all levels, tools for sustaining outcomes and creating velocity, and tactics for spreading innovation.

Thursday, July 26, 4:15-5:30 pm

Human Factors: The Missing Link to Building Safer and Better Health Care
Jonathan Gleason, MD, Vice President, Clinical Advancement and Patient Safety, Carilion Clinic; Sarah Parker, PhD, Director of Human Factors Research, Carilion Clinic; and Laurie Wolf, PhD, Director of Human Factors Implementation, Carilion Clinic

Much of health care is focused on big data utilization and artificial intelligence to improve quality and safety, however these interventions rely on the input of accurate information by humans, the limitations of the EHR, and the capabilities of humans to execute appropriate interventions based on the information. A Human Factors approach acknowledges the importance of data driven interventions, but also recognizes the imperative to design systems that facilitate caregivers doing the right thing, while making it impossible to do the wrong thing. This session will focus on three goals of Human Factors: proactive risk assessment and avoidance, robust mitigation of the consequences of inevitable errors, and engaging in appropriate reaction when errors occur, with leaders from Carilion Clinic sharing projects that involved Human Factors for each goal.

Friday, July 27, 11:00 am-12:15 pm

Better for Patients and Caregivers: Building a Culture of Continuous Improvement
Lisa Yerian, MD, Medical Director, Continuous Improvement, Cleveland Clinic and Kelly Hancock, DNP, RN, NE-BC, Executive Chief Nursing Officer, CCHS and Chief Nursing Officer, Main Campus, Cleveland Clinic

Having identified caregiver capability as an important barrier to developing a culture of improvement, Cleveland Clinic began to focus on building caregiver capability to identify and solve problems in their work. Through initial pilot work with leaders, managers and front-line caregivers in nursing and other areas, four systems and behaviors were found to be critical to building and sustaining a continuous improvement culture across both clinical and nonclinical caregiver teams. In this session you'll learn how these systems—organizational alignment, visual management, problem solving, and standardization—and the behaviors required to support them are documented in the Cleveland Clinic Improvement Model, providing the roadmap for engaging caregivers at all levels in a culture of continuous improvement across the organization.

Friday, July 27, 4:00-5:15 pm

Equity of Care: Essential to Improved Quality and Lower Costs
Leaders from the 2018 AHA Equity of Care Award Winner and Honorees

Equitable care ensures that all patients receive the highest quality of care, care that is individualized to the needs of every person that needs it and the community served by a hospital or health system. The Equity of Care Award honors noteworthy leaders who have demonstrated a high level of success in reducing health care disparities and the promotion of diversity and inclusion within their organization. From their example and from national health care leaders, learn why health equity presents such an important business imperative for the work being done in the health care field, how it is critical to accelerated quality improvement, and exactly what these award-winning organizations are doing to reduce health care disparities.

 

Saturday, July 28, 8:30-9:45 am

Safety Culture is a House Wide Energy
Marianne Araujo, Vice President of Nursing/Chief Nurse Executive, Advocate Good Shepherd Hospital and Dawn Moeller, Clinical Manager of Emergency and Trauma Services, Advocate Good Shepherd Hospital

To effectively eradicate serious harm by enhancing and sustaining a culture of safety, Advocate Good Shepherd Hospital is cultivating a High Reliability Organization (HRO). HROs demonstrate dissatisfaction with the current level of safety and strive for a goal of "No Serious Patient Harm." Session participants will learn tactics to develop and shift the culture to safety at all levels of the organization and understand the importance of engaging a diverse group of staff to create an interdisciplinary team that leads the safety initiatives. Understand why sustainment planning and succession planning are needed to ensure that "tipping point" is maintained and ongoing momentum continues to reach the ultimate goal of Zero Serious Safety Events.

Thursday, July 26, 4:15-5:30 pm

Integrating Population Analytics and the EMR Environment
Nina Taggart, MD, Senior Medical Director, Population Health and Payer Relations, Lehigh Valley Health Network and Sameera Ahmed, Manager, Clinical and Business Analytics

Lehigh Valley Health Networks is a pioneer in the use of analytics. Today it is transitioning to value-based care on a grand scale having embraced the philosophy of the changing care continuum and merged its clinical and claims data into a powerful analysis of its practices and costs. Quality and utilization measures are aligned through a physician incentive program, analytics that target and stratify patients for intervention, and a coordinated and collaborative care management strategy. Participants will understand the connection between analytics and success under risk-based contracts, learn how physicians can be engaged with actionable data to improve outcomes, and realize the benefits of organizations helping physicians engage with data and analytics through the EMR environment.

Friday, July 27, 11:00 am-12:15 pm

Managing Cybersecurity Risk in Health Care: The Leader's Role
Valda Clark Christian, Vice President & Chief Compliance Officer, MedStar Health; Lisa Dykstra, SVP and CIO, Ann & Robert H. Lurie Children's Hospital of Chicago; and John Riggi, Senior Advisor for Cybersecurity and Risk, American Hospital Association

Protecting health care organizations from cyberattack is a growing challenge. Health care data is highly attractive, the tactics used by potential hackers are constantly evolving, and significant information sharing within our environments places health care organizations uniquely at risk. Protecting your organization's data extends beyond technical systems and processes; leadership from the top of the organization is critical to establish a culture of cybersecurity. This panel will address best-practice leadership behaviors to reduce the likelihood and impact of a cyber event.

Friday, July 27, 4:00-5:15 pm

Telecare and Evolving Technologies for Managing Comprehensive Coordinated Care (C3)
John Halamka, MD, CIO, Beth Israel Deaconess Medical Center and Kevin Fickenscher, MD, President/CEO, CREO Strategic Solutions

This session offers an overview of the dynamic forces driving change in health care delivery and the strategic and operational implications of technology as a resource for managing care delivery services. The use of telemedicine, remote care management, and m-health services will be highlighted with a focus on telecare or the application of technology for directly managing care delivery on a remote basis in the home or in care delivery environments outside the traditional realms of the hospital and clinic. You'll learn how analytics can be applied as a key resource for supporting clinically augmented intelligence which can be used by clinicians in providing virtual care and understand the training of "virtualist" care providers.

Saturday, July 28, 8:30-9:45 am

Information Technology as a Centralized Toolkit in the Care of High-Risk, High-Cost Population: A DSRIP Case Study
Patti Cuartas, Senior Director, IT DSRIP Program, Mount Sinai Health System and Yi-Ting Chiang, Program Manager, IT DSRIP, Mount Sinai Health System

Managing the care of Medicaid patients—both individually and at a population level—is a well-known challenge due to the population's complex needs and socioeconomic vulnerabilities. The latest effort by New York State to tackle this challenge is its Delivery System Reform Incentive Payment (DSRIP) Program. DSRIP aims to increase access to preventive care, address social determinants of health, and enhance care coordination, with the ultimate goal of reducing avoidable hospital use by 25% by 2020. Under the program, health systems, providers and community-based organizations organized themselves into performing provider systems (PPS)—entities that are financially responsible for the health outcome of the subset of Medicaid beneficiaries attributed to them. Mount Sinai PPS, one of the largest, has an IT strategy that is unique among the PPSes. This session will examine its vision to create a centralized way for partners to access a rich set of tools and high-quality data that would significantly increase information sharing and facilitate coordination across the care continuum.

Thursday, July 26, 4:15-5:30 pm

Advancing the Anchor Mission of Health Care
Barry Ostrowsky, President and CEO, RWJBarnabas Health; Randy Oostra, President and CEO, ProMedica; and Jeff Thompson, MD, CEO Emeritus, Gundersen Health System. Moderated by Ted Howard, President and Co-Founder, The Democracy Collaborative Foundation, Inc.

Health systems are increasingly stepping outside of their walls to address social, economic and environmental conditions that contribute to poor health outcomes and exacerbate health disparities. A growing number are adopting an "Anchor Mission" approach — seeking to strategically and equitably improve community health and well-being by leveraging and aligning their economic and human assets to the mutual benefit of community and institution. By adopting an "anchor mission" and encouraging partner institutions to do the same, health systems can over time prevent unnecessary demand on the health care system, contributing to lower costs and more affordable care for all. Learn how three health systems are integrating this framework into their organizational cultures and optmizing their business practices to carry out their mission, and ultimately, bend the cost curve in an era of limited resources.

Friday, July 27, 11:00 am-12:15 pm

Hospitals Against Violence: Effective Violence Prevention Strategies
Laura Krausa, System Director of Advocacy, Catholic Health Initiatives and Theodore J. Corbin, MD, MPP, Associate Professor, Department of Emergency Medicine, Drexel University College of Medicine, Associate Professor, Health Management and Policy, Drexel University Dornsife School of Public Health, and Medical Director, Healing Hurt People, Co-Director, Center for Nonviolence and Social Justice. Moderated by Claire Zangerle, Chief Nurse Executive at Allegheny Health Network.

As part of the American Hospital Association's Hospitals Against Violence initiative, this session will explore successful strategies and the complexities of building violence prevention programs in hospitals and health systems. Expert panelists will share effective responses to both community and workplace violence, with special emphasis given to lessons learned in implementation and maintenance of these important programs.

Friday, July 27, 4:00-5:15 pm

Helping Everyone Live a Longer, Happier, and Healthier Life By Preventing Disease
Allen Weiss, MD, President and CEO, NCH Healthcare System

Our community—the places we live, work, and play—controls 80% of our health. Unfortunately environments have evolved in ways that make healthy choices more difficult, resulting in poor health and well-being. As a health system caring for the people of Southwest Florida, NCH Healthcare is improving well-being, not only by managing illness and injury, but also by identifying ways to create a healthier and more active community for all residents. Learn how they are bringing together schools, grocery stores, restaurants, employers, civic organizations and other groups in a true cross-community collaboration that boasts 15,000 early adopters joined in this grassroots transformation to create the momentum that underscores residents' commitment to living their healthiest lives.

Saturday, July 28, 8:30-9:45 am

Mind the Gap: A Cost-Effective and Innovative Program to Advance Wellness and Health
Nasim Afsar, MD, MBA, Chief Ambulatory Officer and CMO for ACOs, UC Irvine Health

Struggling with the most effective and efficient way to deliver population health, UCLA Health's Department of Medicine designed Mind the Gap, an innovative, resource-conscious and effective program based on the belief that delivering population health is everyone's responsibility, that it requires a culture of collective accountability, and that it must be delivered in a standard manner across all clinic sites during the patients' clinic visit. Mind the Gap is a simple process wherein everyone, from the front desk staff, medical assistants, physicians, and the patients, is involved in completing a standard form that captures all elements of age appropriate cancer screening, immunizations and diabetes care and then records the updates in the EHR. Implemented in 21 clinics, the process has led to addressing 40,000 care gaps in less than six months. In this session you’ll learn how to leverage a simple tool to create a culture of accountability that sustains long-term results.

The Leadership Summit offers trustees and board members programming to connect the work of governance to the challenges of delivery system transformation. The Summit's Governance Excellence track provides trustees with special opportunities to dive deeper into emerging trends and best practices. Through peer-to-peer learning forums, case studies analysis and strategic discussion with governance experts, trustees will gain practical ideas to enhance their knowledge and performance. Governance specialist Jamie Orlikoff will serve as the navigator for trustees throughout the track, facilitating translation of the critical issues addressed at the Summit to best practices for boards.

Download Governance Excellence Information


Thursday, July 26, 7:30-10:00 am

Pre-Summit Workshop
(Pre-registration is required.)
Decisions, Decisions: Trends and Effective Leadership and Governance of Hospitals and Health Systems

James E. Orlikoff, Orlikoff & Associates, Inc.

Health care is in turmoil, and nowhere is the impact of this more challenging than for the boards and board members of hospitals and health systems. How can boards make effective, timely decisions when trends are complex and even contradictory, when information is incomplete, and when there is unprecedented dissent among the board members? This session broadly reviews the challenging and conflicting trends buffeting U.S. health care, and unpacks their implications. Using this as context, Jamie Orlikoff will then review specific strategies and tools for boards to maximize the effectiveness of their decision-making to help their organizations survive this risky time.

Thursday, July 26, 11:00 am-12:30 pm

Trustee Community Forum and Dialogue
(Pre-registration is required. This lunch has a limited capacity and is intended for trustees, CEOs and governance support professionals.)

The Value Initiative: What Does Affordable Health Care Mean to Trustees and Their Communities?

Trustees and CEOs are invited to join this interactive lunch session facilitated by Priya Bathija, VP, The Value Initiative, American Hospital Association to share their community's voice on the factors they consider when determining whether health care is "affordable," as well as thoughts on what hospitals and health systems can do to reduce health care costs and improve the value of health care services they offer. We'll also provide an overview of The Value Initiative, a member-driven effort created to provide AHA members with the tools, educations and resources they need to address the issue of affordability.

Friday, July 27, 7:00-8:15 am

Trustee Breakfast
Engaging Trustees in Strategic Discussion at ProMedica
Karen Strauss, Chief Strategy, Marketing and Human Resource Officer ProMedica and Elizabeth Michalak, Liaison, ProMedica Governance Office, ProMedica

As a large not-for-profit health system, ProMedica depends on the leadership, insight and direction of its 28-member volunteer Board of Trustees. The challenge is to create a governance relationship where trustees are engaged and are truly contributing to the success of the organization. Recently the board has been looking for a different and more involved role in strategic decision-making. To that end, ProMedica began a new practice of data driven and heavily researched strategic discussions at its board meetings. Learn how this new approach to integrating strategic discussion has not only assisted management in further exploration of important topics but has increased trustee engagement and improved the governance culture.

Friday, July 27, 12:15-1:45 pm

Trustee Lunch
Pre-registration is required. This lunch has a limited capacity and is intended for trustees, CEOs and governance support professionals.)
Helping Trustees Navigate the Complexities of Today's Health Care Environment

Nate Kaufman, Managing Director, Kaufman Strategic Advisors, Inc.

Trustees have the daunting task of governing their health system during this time of extreme uncertainty and turbulence. While the future direction of our nation's health care system is unclear, it is certain that the aging of the population and the unaffordability of health care will continue to put intense pressure on the cost structure of all health care providers. There are no simple solutions to the complex problems facing health systems, although there is no shortage of "panacea peddlers" claiming there are. This presentation is structured to help trustees understand the appropriate strategic balance between "doing more of the same" and "doing what's new" and identifies the handful of crucial strategies that every health system must focus on to ensure optimal performance.

Saturday, July 28, 7:00-8:15 am

Trustee Breakfast
Managing Smooth Board Succession during Uncertain Times: A Case Study
Steve Gordon, MD, Point B and James E. Orlikoff, President, Orlikoff & Associates, Inc.

Effective succession management is an essential function of self-perpetuating boards. Vetting, appointing, and onboarding new trustees is a critical opportunity for aligning the board around organizational purpose, values, and strategic direction, while introducing fresh energy and perspective. The process need not be time consuming, but it does need to be well executed by and for the board itself. This interactive session will review the approach taken by the board of one non-profit hospital system and consider it from various perspectives: the existing board, executive leadership, staff support, the board candidate, and national best practice. Attendees will learn the purpose and key objectives of each step, and how to avoid pitfalls and improve succession management at their own organizations.


Trustee Networking Center

The place to gather insights and ideas on good governance, sit down with our experts, and network with other trustees.

Thursday, July 26
4:30-5:30 pm        Trustee Networking Reception
Meet other hospital and health system trustees and board members, discuss the day’s activities, and enjoy beverages and light hors d’oeuvres.

Friday, July 27    Trustee Roundtables
Join a roundtable discussion group for facilitated conversation on critical issues and topics in governance.  Share what’s working well in your organization and gain advice on what you’re struggling with. Take advantage of this opportunity to tap into your peers’ expertise.

10:15-11:15 am    CEO Succession Planning with Bill Westwood, Senior Client Partner and Tom Giella, Chair, Health Care Services, Korn/Ferry
11:15-12:15 pm    Mergers/Affiliations and the Board with Todd Linden, President, Linden Consulting
3:30-4:30 pm    Best Practices in Governance with Jamie Orlikoff, President, Orlikoff & Associates, Inc.

The AHA Physician Alliance brings physicians and their hospitals and health systems resources, services, and experiences to transform health care. The Alliance is framed by three fundamental values that foster shared decision-making and forge a common language among all health care leaders – Lead Well. Be Well. Care Well.

  • Lead Well focuses on improving the health of the enterprise and developing collaborative teams to move organizations forward
  • Be Well is about improving the health of the clinicians
  • Care Well prioritizes better health for patients and communities.

Through unique immersion experiences, virtual expeditions and webinars, podcasts, issue briefs, guides and toolkits, as well as dedicated education tracks at AHA flagship meetings, developed specifically for physicians within AHA-member organizations, the Alliance supports physician leaders in improving care for their communities. Furthermore, it helps clinical and administrative leadership collaborate effectively for better health of communities. Visit www.aha.org/physicians for more information and to sign up.

AHA Physician Alliance-supported sessions at the Leadership Summit are listed below.

Thursday, July 26, 7:30-10:00 am

Pre-Summit Workshop #3
The Essential Role of Leaders in Addressing Persistent Behaviors that Undermine Team Performance and Patient Safety
Gerald B. Hickson, MD, Senior Vice President for Quality, Safety and Risk Prevention, Joseph C. Ross Chair for Medical Education and Administration, Vanderbilt University Medical Center and William O. Cooper, MD, MPH, Cornelius Vanderbilt Professor of Pediatrics, Director of Center for Patient and Professional Advocacy, Vanderbilt University Medical Center

What do you do with Dr. X, a professional who persistently undermines your safety culture even after he's made aware that he stands out? Sometimes these individuals seem recalcitrant and "untouchable" for a variety of reasons. Through case-based learning and simulated encounters, we will provide a toolkit for leaders who want to pursue a safety culture and promote joy and meaning to the workplace by addressing Dr X's behaviors in ways that maximizes the probability of success for everyone. Understand the critical infrastructure needed to support sustained accountability for individuals who fail to self-regulate and learn to utilize a toolkit for developing and implementing corrective action plans under authority.

Thursday, July 26, 4:15-5:30 pm

Building Physician Resilience in the Changing Health Care Environment
Lisa Laurent, MD, MBA, CPE, President Advanced Radiology Consultants, President-elect of the Medical Staff, Advocate Lutheran General Hospital; Mila Felder, MS, MD, Vice Chair, Emergency Department, Advocate Christ Medical Center and Advocate Children's Hospital; Assistant Clinical Professor, U of I School of Medicine, Advocate Christ Medical Center, Advocate Children's Hospital; and Rev. Kathie Bender Schwich MDiv, CHA, FACHE, SVP, Mission and Spiritual Care, Advocate Health Care

Participants will learn about Advocate Healthcare's Physician Wellness journey which combined research-driven and system-based improvement approaches with a combination of wellness activities and resilience strategies. An inter-disciplinary, multi-system approach to physician wellness, the initiative has included education, measurement, intervention, and reassessment tools and techniques. You'll hear how a multi-specialty team in a coordinated, continuous effort that is promoted equally by physicians and senior leadership is achieving greater awareness and its goal of sustained improvement.

Friday, July 27, 11:00 am-12:15 pm

Emotional Intelligence in Your Organizational Culture, Patient Safety and Patient Experience
Patrice Weiss, MD, Executive Vice President and Chief Medical Officer, Carilion Clinic

Health care leaders are challenged to optimize the Triple Aim of Improved Quality of Care, Decreased Cost of Care and Improved Patient Experience. The principle of Emotional Intelligence (EI), when well embedded in an organizational culture, can be a driving force in achieving the three aims. This session will explore and detail the domains of EI and its effect on safety, culture, communication, and the patient experience. You'll gain tools to increase your organization's emotional intelligence and learn how to enhance the patient experience and improve safety through EI principles.

Saturday, July 28, 8:30-9:45 am

Succeeding at the Move from "Fee for Service" to "Fee for Value"
Akram Boutros, MD, FACHE, President and CEO, The MetroHealth System and Nabil Chehade, MD, MSBS, Senior Vice President, Population Health, The MetroHealth System

The MetroHealth System in Cleveland isn't just talking about moving from "fee for service" to "fee for value." It's doing it–and succeeding like never before. In 2017, MetroHealth achieved shared savings in risk contracts in Commercial, Medicare and Medicaid populations, with nearly 50% of its 2017 operating margin attributed to incentive and risk-sharing payments. In this session, participants will learn hear how MetroHealth is collaborating with employers and insurers, engaging patients and involving the community. You'll understand how your organization can move to new market solutions that focus on accepting the cost risk for an increasing number of patients.

Thursday, July 26, 4:15-5:30 pm

Entangled Epidemics: Transforming Substance Use Care at the Nation’s Largest Municipal Health Care System
Luke Bergmann, PhD, Assistant Vice President, NYC Health + Hospitals

While the current opioid epidemic has brought unprecedented attention to addiction issues within mainstream health care settings, the broader range of substance use disorders (SUD) have long had a devastating impact on our most vulnerable and highest utilizing populations. At NYC Health + Hospitals, a multi-pronged approach to fighting the opioid epidemic and substance use disorder is anchored in the strategic priorities of better identification of SUD across all settings, making population-level data on SUD accurate, accessible and actionable across the system; instilling clinical accountability across services for SUD; and strategic deployment of SUD focused resources and capacities. Learn how one system is transforming how it cares for patients with addiction issues, resulting in improved patient care, better population health and reduced costs.

Thursday, July 26, 4:15-5:30 pm

Integrating Population Analytics and the EMR Environment
Nina Taggart, MD, Senior Medical Director, Population Health and Payer Relations, Lehigh Valley Health Network and Sameera Ahmed, Manager, Clinical and Business Analytics

Lehigh Valley Health Networks is a pioneer in the use of analytics. Today it is transitioning to value-based care on a grand scale having embraced the philosophy of the changing care continuum and merged its clinical and claims data into a powerful analysis of its practices and costs. Quality and utilization measures are aligned through a physician incentive program, analytics that target and stratify patients for intervention, and a coordinated and collaborative care management strategy. Participants will understand the connection between analytics and success under risk-based contracts, learn how physicians can be engaged with actionable data to improve outcomes, and realize the benefits of organizations helping physicians engage with data and analytics through the EMR environment.

Friday, July 27, 4:00-5:15 pm

Helping Everyone Live a Longer, Happier, and Healthier Life By Preventing Disease
Allen Weiss, MD, President and CEO, NCH Healthcare System

Our community—the places we live, work, and play—controls 80% of our health. Unfortunately environments have evolved in ways that make healthy choices more difficult, resulting in poor health and well-being. As a health system caring for the people of Southwest Florida, NCH Healthcare is improving well-being, not only by managing illness and injury, but also by identifying ways to create a healthier and more active community for all residents. Learn how they are bringing together schools, grocery stores, restaurants, employers, civic organizations and other groups in a true cross-community collaboration that boasts 15,000 early adopters joined in this grassroots transformation to create the momentum that underscores residents' commitment to living their healthiest lives.

Saturday, July 28, 8:30-9:45 am

Mind the Gap: A Cost-Effective and Innovative Program to Advance Wellness and Health
Nasim Afsar, MD, MBA, Chief Ambulatory Officer and CMO for ACOs, UC Irvine Health

Struggling with the most effective and efficient way to deliver population health, UCLA Health's Department of Medicine designed Mind the Gap, an innovative, resource-conscious and effective program based on the belief that delivering population health is everyone's responsibility, that it requires a culture of collective accountability, and that it must be delivered in a standard manner across all clinic sites during the patients' clinic visit. Mind the Gap is a simple process wherein everyone, from the front desk staff, medical assistants, physicians, and the patients, is involved in completing a standard form that captures all elements of age appropriate cancer screening, immunizations and diabetes care and then records the updates in the EHR. Implemented in 21 clinics, the process has led to addressing 40,000 care gaps in less than six months. In this session you'll learn how to leverage a simple tool to create a culture of accountability that sustains long-term results.


AHA Washington Update

Thursday, July 26

10:00-11:00 am

Join American Hospital Association leaders for a discussion on the latest from Capitol Hill, the upcoming mid-term elections and what it all means for hospitals and health systems.

Except where noted, attendees do not need to register for Educational Track Sessions or the Washington Update.