The State of Consumer Telehealth

Read about trends in consumer telehealth drawn from a national survey of hospitals and health systems by the industry leading telehealth provider Teladoc.

resource thumbnailTelehealth gained popularity among healthcare providers in recent years as reimbursement models increasingly reward outcomes and value of care over volume. Because of its ability to connect patients and providers with ease and efficiency, virtual care has emerged as an effective way to support population health management efforts, control chronic conditions, avoid unnecessary utilization and satisfy consumer demand for convenient care – each of which is essential to success under value-based reimbursement.

Despite consumers’ growing demand for telehealth, the concept itself is not new. For decades, clinicians have used traditional telehealth programs to support clinical decision-making and collaborative care by connecting with other providers to discuss treatment options for certain patient cases. While this type of telehealth remains an important capability, consumer-facing programs can fortify population health management and foster more meaningful relationships between providers and patients.

Clinicians are excited by the promise of consumer-facing telehealth. In a national survey by the industry leading telehealth provider Teladoc, 76 percent of hospital and health system executives say their organization has either already implemented a consumer telehealth program or has plans to do so by December 2018. More than half – 69 percent – of survey respondents with a consumer telehealth program in place are currently expanding it to cover more service lines and satisfy consumer demand. This ebook presents findings from Teladoc’s survey, which assessed hospitals’ and health systems’ stage of development and future plans for consumer telehealth across seven categories.