Telehealth Adoption to Double by 2018

This study shares how many hospitals are utilizing telehealth to improve health care access, quality and efficiency.

resource thumbnailThe number of U.S. health systems with consumer-service telehealth programs is on pace to nearly double from 2016 to 2018, according to findings from the Hospital & Health Systems 2016 Consumer Telehealth Benchmark Survey by Teladoc. Seventy-six percent of U.S. hospitals and health systems either have in place or expect to implement a consumer telehealth program by 2018. Drivers for the rapid adoption growth include the desire to improve access to care, improve care coordination, increase effciency, prevent readmissions and expand population health programs.

In addition, 69 percent of organizations that currently have consumer telehealth programs are planning to expand their offerings, and 76 percent of organizations without consumer telehealth indicate it is a high strategic priority for their organizations.

The report is based on a recent survey conducted in December 2016 by Teladoc in partnership with Becker's Healthcare. The survey produced 179 responses from CEOs, chief financial officers, chief marketing officers, chief medical information officers, strategy and innovation executives and other key telehealth stakeholders representing acute care, academic and community hospitals from single-state and multi-state systems. Sixty percent of respondents were from non-profit organizations and 40 percent were from for-profit institutions. By region, 52 percent of respondents were from the Midwest, 33 percent from the East and 15 percent from the West.

The survey was intended to identify the leading drivers and uncertainties regarding telehealth and add to the limited pool of benchmark data about telehealth adoption by hospitals and health systems, including their goals, the services they currently off er and plan to offer, organizational structures and more. Download this article to read results of the survey.