Highland Rivers Health – Leaving Their Paper Trail Behind with Automation

Learn how Highland Rivers Health used PolicyTech to manage policy and accreditation documents for almost 700 employees across 36 facilities.

Challenge: Paper Policy Trails Create Major Headaches

resource cover imageWith 36 facilities, almost 700 employees and an ever-growing number of policy and accreditation documents to maintain, relying on a paper policy management system was a losing battle for Highland Rivers Health.

Having no centralized headquarters, Highland Rivers had to depend on individual employees at various locations who were deemed the keepers of policies and procedures. The organization also had to maintain a team that was responsible for taking paper policies, converting them to PDF and uploading them to the organization’s intranet – a process that oftentimes had so much lag time that policies were outdated by the time they made it online. “Simply monitoring version tracking required a team of about 15 people to travel once a month to review and revise all policies. It was a ton of admin work. It was another challenge all together having to search and find evidence for accreditation,” said Stephanie Collum, Chief Compliance Officer.

Solution: PolicyTech® Takes Highland Rivers Digital

After learning about the integration between NAVEX Global’s EthicsPoint Incident Management system and its policy management software, Highland Rivers decided to simultaneously upgrade their incident management program and implement PolicyTech to overhaul and automate their policy management system. The combination created a centralized repository for hotline reports, internal investigations, policies and accreditation documentation.

The PolicyTech system now houses more than 1,200 policies and procedures, all of which can be easily found, referenced and updated. As a healthcare organization subject to strict accreditation requirements, Highland Rivers can now easily upload any policy that a licensing body requires, cross reference each standard and assign policies and procedures based on employees’ roles, making it easy for a potential auditor to review and track.

As an added benefit, the seamless integration of PolicyTech and the upgraded incident management system means that Highland Rivers is able to offer their employees a more user-friendly hotline system on the front-end, better track hotline reports and internal investigations on the back-end and respond quickly to concerns raised by reporters.

Download the case study to read the results of Highland River Health's switch to PolicyTech and learn more about NAVEX Global and PolicyTech®policy management.