How Hospitals Can Avoid the Biggest Healthcare Communications Mistake
Learn about the declining wireless paging market, gain a comprehensive comparison of wireless paging and secure messaging services, and understand how to create a business case for replacing pagers within your healthcare organization.
Many healthcare organizations struggle with delayed patient care, frustrated providers, and potential HIPAA breaches as a result of their outdated paging systems, which often rely on one-directional, unencrypted messaging for communications.
Many hospitals believe that pagers provide an ‘insurance policy’ that smartphones don’t: cellular networks go down but paging networks don’t. Based on this logic, many healthcare organizations keep their pagers. This is the biggest mistake that healthcare IT departments make.
Why? Because the everyday premium for the pager ‘insurance policy’ is too high for healthcare organizations to bear. Healthcare organizations should diversify their risk portfolio by using secure messaging for their everyday operational needs and re-purposing pagers for backup needs and critical communications for emergency staff. By embracing this strategic business and risk management policy, healthcare organizations can improve overall care coordination and patient safety and satisfaction while still being adequately prepared for communications emergencies.
Read this paper to:
- Learn about the reality of the declining wireless paging market
- Gain a comprehensive comparison of wireless paging and secure messaging services
- Create a business case for replacing pagers within your healthcare organization by examining the productivity and opportunity costs of the pager ‘insurance policy’