WESTMED Medical: Leveraging ECM

Multispecialty practice achieves process control with OnBase Checklists

Resource thumbnailThe Challenge
Providing high-quality patient care through cutting-edge technology is a longtime mission of WESTMED Practice Partners (WPP). However, with thousands of policies and procedures supporting its multispecialty practice, WESTMED’s 250 physicians and 1,000 employees were challenged to effectively manage and track all steps required to complete processes. Without a formalized method to monitor progress or collect feedback, staff used countless spreadsheets and individual checklists to manage processes. This limited visibility into process performance and made it more difficult to identify potential issues or opportunities.

To improve process quality, consistency and outcomes, WESTMED partnered with Hyland to develop and implement a comprehensive solution using OnBase Checklists for Process Control.