Resource:

Improving the Interview Process: 7 Steps for Healthcare HR

Source. Evaluate. Interview. Give feedback. Gather feedback. Compare results. Finally - make a hiring decision. These are the 7 steps of the hiring process for most organizations, but they don't tell the whole story.


The interview process is not black and white for any industry, but hiring in health care is especially complex. Multiple facilities, a wide range of positions to fill, 3 shifts, strict HR compliance regulations, and high turnover are just some of the factors that contribute to the challenging world of hiring in healthcare.

To thrive, health care organizations must consistently hire top talent – doctors, nurses, and other staff members who are service-oriented and capable of helping organizations satisfy their distinct and critical mission. To do so, health care HR professionals need to make sure their interview process is as efficient and effective as possible.

Two key trends are impacting the ways that health care organizations interview, HCAHPS scores and the downturn in the U.S. economy. Healthcare reform, specifically HCAHPS, is driving health care organizations to heighten their focus on patient satisfaction and service excellence by hiring and retaining quality talent. At the same time, the flailing U.S. economy spurred many to view the health care industry as an opportunity for stable employment. According to the Wall Street Journal and the Bureau of Labor Statistics, the health care industry added 31,300 new jobs to the U.S. economy in July 2011 – a larger increase than most other industries. For some organizations, this increase in openings led to a flood of unqualified people applying for jobs in health care. Complete the form to the right to access the full whitepaper