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Re-admissions Rates Link to Patient Experience

Learn how a hospital branded mobile app with wayfinding can improve the patient experience and drive patient engagement through this informative whitepaper.


whitepaper thumbnail - ReadmissionsToday’s most successful hospitals have evolved to be patient focused and service oriented, where branding, comfort and convenience are second only to clinical outcome.

This evolution, driven by the Affordable Care Act tying reimbursements to patient experience, has resulted in an emphasis on wellness – engaging patients and avoiding hospitalization.

Despite research showing that patient experience remains a top priority for successful organizations1, delivering a positive experience is not easy. In fact, many hospital executives feel that improving patient experience is marketing’s largest challenge.

Underscoring why delivering a positive patient experience is critical, Press Ganey reports that “hospitals that perform well on Patient Experience measures also have lower 30-day readmission rates”. These hospitals are least likely to receive a penalty and this has a dramatic impact on overall operating performance.2

Patient engagement is considered a top-3 priority of 84% of healthcare leaders, and hospitals struggling with high 30-day readmissions rates are looking at their Patient Experience Scores for clues.

Download this whitepaper to learn more about how hospital branded mobile apps can help continue service beyond the hospital walls.


1. Beryl Institute, 2015
2. Press Ganey, 2012