Resource:

Why Wayfinding is Now a ‘Must Have’ for Patient Engagement

Read this whitepaper for insights on how as patient experience becomes more important, the value of providing patients with a wayfinding platform grows.


The role of mobile wayfinding solutions has quickly changed from a novel, nice-to-have service offered to patients to an essential component of a patient-centric approach. The catalysts have been the growing importance of patient experience (from both the care and competitive standpoints), and the evolution of wayfinding technology to provide more value.

Modern wayfinding does more than fulfill its fundamental mission of helping patients find their way around facilities. Experiential mobile wayfinding has proven to be a valuable channel for health systems to engage with patients — before, during and after each encounter — in a way patients welcome1. Health systems have recognized that, and are making experiential wayfinding an important element of their efforts to improve patient experience. As patient experience becomes more important, the value of providing patients with a wayfinding platform grows.