Resource:

Healthcare Translation & Localization 101--When, Where and How to Provide

Healthcare providers must provide translation by law. Learn more about providing that service through this insightful whitepaper.


resource cover imageLike Title VI before it, Section 1557 of the Affordable Care Act expanded language access requirements for hospitals, including a mandate that certain documents must be translated.

Healthcare Providers Must Provide Translation By Law
Section 1557 of the Affordable Care Act prohibits discrimination in healthcare or health coverage on the basis of race, color, or national origin (including immigration status and English language
proficiency). This mandate applies to "every health program or activity, any part of which receives Federal financial assistance."

Translation, Localization, and Cost Savings

According to a study by Health & Human Services (HHS), 27% of Medicare providers polled said cost was an obstacle to providing translated documents.1

In fact, translation may save both time and money for healthcare providers. Translation is a usually one-time fee for unlimited access to a document, so unlike paying for each spoken interpretation session, once an often-used document is translated, the provider does not have to pay additional funds for each use.

The Center for Medicare & Medicaid Services (CMS) estimates that avoidable readmissions cost
Medicare $17 billion a year because patients do not:

  • Understand their diagnosis.
  • Know which medications to take and when.
  • Receive important information or test results.
  • Schedule a follow-up appointment with their doctor.
  • Get adequate care at home.

Translation can mitigate many of these factors, contributing directly to patient readmission rates, patient satisfaction, and cost savings.

This whitepaper contains guidance from CyraCom that may help healthcare providers understand some federal guidelines, as well as help them determine what and how to translate. Download to learn more.

 


1 https://oig.hhs.gov/oei/reports/oei-05-10-00050.pdf