University of Virginia Health System: Video Remote Interpretation Efficiencies

Read this case study to learn how implementing CyraCom's video remote interpretation services has been both a timesaver and a cost-saver for UVA.

resource thumbnailThe University of Virginia (UVA) Health System is a 604-bed, academic, Level I Trauma Center located in Charlottesville, Virginia. The Health System is comprised of the School of Medicine, the School of Nursing, the Claude Moore Health Sciences Library, the University Physicians Group, and the UVA Medical Center and provides inpatient and outpatient care, patient education and medical research and education. The UVA Medical Center is known for its cancer and heart centers and operates primary and specialty clinics throughout Central Virginia. The Medical Center's outstanding neurosurgery department also has patients from across the country. UVA physicians have been recognized for excellence by publications like U.S. News & World Report, Best Doctors in America, America's Top Doctors and more.

Language Services Program
The UVA Medical Center has provided professional language services in its hospitals and clinics for well over a decade. The Health System’s commitment to eliminating language barriers reinforces effective communication between patients and providers to deliver the best healthcare services. The UVA Medical Center Language Services Department ensures access to necessary healthcare services for refugees and immigrants in their preferred language.

Phone Interpretation
UVA Medical Center exclusively uses CyraCom for phone interpretation and has for over ten years.

Using Video Remote Interpretation
While the UVA Medical Center continues to employ on-site interpreters, the Language Services Program has implemented Video Remote Interpretation (VRI) technology, realizing positive results for patients. Read this case study to learn more.