Improving HCAHPS and Patient Satisfaction with Great Language Services
Refer to this informative document for five key takeaways from the ACA's regulation of interpreter services in hospitals and healthcare organizations.
As US demographics continue to shift, hospital language services increasingly impact executive-level priorities. The struggle for great HCAHPS scores exemplifies the interaction between patient satisfaction - now a major factor affecting hospital reimbursements - and language services. This ongoing development may put language services leaders in a position to either help or hinder hospital goals.
CyraCom created this whitepaper to provide an overview of HCAHPS’s history, goals, and implications for hospitals, as well as to make the case that great language services can significantly impact HCAHPS results.