Steward Health Care: A Continuum of Care for LEP Patients

By integrating language services into the continuum of care, Steward lives up to its reputation as a community hospital.

Resource thumbnailOne in five Massachusetts residents speaks a language other than English at home. Steward campuses cover much of eastern Massachusetts, including the greater Boston area, so their diverse patient populations speak many languages. These include Spanish, Portuguese, Chinese, French, Russian, Vietnamese, Cape Verdean, and Haitian Creole.

“Speaking our patients’ languages and understanding their cultural needs enables us to provide the best care possible,” said System Director of Diversity Initiatives and Interpreter Services Carla Fogaren. From check-in to the patient’s room, through discharge, home visits, and physician follow-ups, CyraCom helps Steward simplify healthcare for non-English-speaking patients.