Emory Healthcare Network Case Study
Transforming Emory’s Language Services Program into a Program of Excellence.
Emory’s Limited-English Community
The Emory Healthcare Network operates six hospitals and over 200 clinics throughout the state of Georgia. Out of the 9.14 million people living in Georgia, 1.21 million or 13.3 % speak a language other than English at home.
Emory’s Most Popular Languages: The hospital receives requests for Spanish, Korean, Vietnamese, American Sign Language, Mandarin, Cantonese and many other languages. The hospital also serves Burmese, Somalian, and Nepali refugee populations living in the region.
Emory’s Mission for All Patients
Emory Healthcare is committed to providing the best care for its patients and serving its community, which includes Limited-English speakers.
“We care about their experience,” explained Michelle Haddock, Coordinator of Emory Medical Interpretation and Translation Services. “Every time we use an interpreter – anytime we can avoid misunderstanding with our Limited-English patients – that is a success story for us.”