AHA Endorsement:

Interpretation & Translation Services

“Our reliance on the [CyraCom] blue phones has increased tremendously over the years. We have great on-site staff interpreters, but we understand they can’t be in multiple places at once.” – Yemisi Oloruntola-Coates, Lee Health

Today, 65 million U.S. residents speak a language other than English at home. At the same time, hospitals face increased pressure to improve patient satisfaction scores, reduce readmission rates, and comply with the language access standards set by Section 1557 of the Affordable Care Act and The Joint Commission.

Why We Endorse CyraCom’s Interpretation & Translation Services

Delivering quality care to limited-English proficient (LEP) patients will require most hospitals to utilize qualified, professional interpreters and translators. Recognizing that reality, after a thorough review of solutions, the American Hospital Association (AHA) has awarded its exclusive endorsement to CyraCom’s Interpretation & Translation Services. A number of factors led to this endorsement, including:

  • CyraCom’s health care focus helps hospitals address the challenges of LEP patient communication through phone interpretation, video interpretation, and translation and localization solutions
  • CyraCom employs thousands of interpreters in large-scale interpreter contact centers across the U.S., enabling the company to provide a level of in-person, health care-focused interpreter training, workforce management, and quality monitoring atypical in the language services industry
Click to watch the video - CyraCom Interpretation and Translation Services

Isn’t it great to be understood? Language services have a huge impact on patient care … this video provides a new perspective on the challenges faced by patients whose primary language isn’t English.

 

 

CyraCom provides the following interpretation and translation services:

  • Phone Interpretation
    A phone call between provider, patient, and a qualified, professional interpreter. Available 24/7 and in hundreds of languages. Service billed by the minute.
  • Video Interpretation
    Adds a visual component to the provider/patient/interpreter audio call. Available on most computers, tablets, and smartphones using the CyraCom mobile app. CyraCom also offers custom iPad- and laptop-cart solutions.
  • Translation and Localization
    Subject matter expert linguists translate patient records, consent forms, take-home instructions, and other documents into patients’ preferred languages. CyraCom’s Translation Memory helps health systems reduce costs by storing past translations for future use.