AHA Endorsement:

Interpretation & Translation Services

“CyraCom offered a great service. Since their focus is on medical interpreting, we could be sure that we would get qualified interpreters whenever we needed. Plus, we saved money on our per-minute rate by switching.” – Nan Principe-Crockett, Interpreting Services Manager, Frederick Memorial Hospital

More than 61 million U.S. residents speak a language other than English at home1, and 25 million speak English at a level classified as Limited English Proficient (LEP), according to the U.S. Census. LEP patients tend to have higher rates of readmission, longer lengths of stay, and a higher number of associated complications.2 Hospitals leverage CyraCom’s Interpretation & Translation Services to improve these metrics.

Why We Endorse CyraCom’s Interpretation & Translation Services

After a thorough review of solutions designed to address this issue, the American Hospital Association (AHA) has awarded its exclusive endorsement to CyraCom’s Interpretation & Translation Services because of their:

  • Health care focus — CyraCom interpreters and translators are extensively trained to understand the medical terminology and scenarios unique to hospital communications
  • Innovative language solutions, including phone and video interpretation, and translation and localization solutions
  • Ongoing interpreter monitoring to ensure quality results

1 U.S. Department of Health and Human Services, Office for Civil Rights (2013). Retrieved from Compliance Review Initiative: Advancing Effective Communication in Critical Access Hospitals

2 Int J Qual Health Care. 2007 Apr; 19(2):60-7. Epub 2007 Feb 2. Language proficiency and adverse events in US hospitals: a pilot study. Divi C1, Koss RG, Schmaltz SP, Loeb JM.

J Gen Intern Med. 2012 Oct; 27(10):1294-9. Epub 2012 Apr 18. Professional language interpretation and inpatient length of stay and readmission rates. Lindholm M1, Hargraves JL, Ferguson WJ, Reed G.

Click to watch the video - CyraCom Interpretation and Translation Services

Isn’t it great to be understood? Language services have a huge impact on patient care … this video provides a new perspective on the challenges faced by patients whose primary language isn’t English.



  • Unified Pricing — CyraCom’s unified platform empowers hospitals to choose their preferred modality — phone or video interpretation — at the same per-minute cost.
  • Large-Scale U.S. Contact Centers — CyraCom delivers interpretation solutions using the most extensive network of large-scale interpreter contact centers. In the over 200,000 square feet of center space, CyraCom conducts thorough health care interpretation training in a classroom setting and provides supervised interpretation in a supportive, team environment.
  • Phone and Video Interpretation — CyraCom provides on-demand access to thousands of U.S.-based interpreters in hundreds of languages by phone and over 20 via video.
  • Translation and Localization — CyraCom aids health care organizations in completing patient consent forms and discharge instructions, and in crafting or reviewing the hospital’s external communications.