AHA Endorsement:

Data Center Hosting & Service Desk Services

 

Why We Endorse CareTech Solutions' Data Center Hosting Services & Service Desk Services

After a thorough review of solutions through the proprietary AHA Signature Due Diligence Process™, the American Hospital Association (AHA) has awarded its exclusive endorsement to CareTech Solutions' Data Center Hosting & Service Desk Services. based on several factors:

  • Serving only the health care field, CareTech provides unmatched expertise in solving hospitals' challenges
  • CareTech has earned multiple-year recognition by KLAS Research as "Best in KLAS" in the IT and Partial Outsourcing categories
  • CareTech's Data Center Hosting facilities are SSAE 16 SOC 2 TYPE 2 and Tier II compliant, as well as LEED Silver certified green
  • CareTech's Service Desk Services offer secure, U.S.-based centers staffed with highly trained health care IT professionals certified in every major clinical and business platform

 

Adoption of health care information technology is now central to delivery of health care, requiring hospitals to have ever-increasing levels of IT sophistication, but most, if not all, hospitals do not list IT services as a core competency.

With its expert, 24/7/365, secured service, CareTech Solutions helps hospitals and health systems leverage technology in order to improve outcomes and lower costs. From implementing emerging technologies and developing customized solutions to supporting day-to-day operations, CareTech offers expert services across the patient data lifecycle. CareTech's experience and accrued knowledge of community-based hospitals and health systems have shaped the company's services and products in major operational areas:

  • Supporting all major and most niche systems and solutions, CareTech's vendor neutrality allows it to implement the solution that best fits a hospital's needs
  • CareTech's expert HIT services have earned it the 2008, 2009, 2010, 2011, 2013 2014, 2015/2016, and 2017 Best in KLAS award for IT Outsourcing (Extensive), and the 2012, 2013, 2015/2016, and 2017 IT Partial Outsourcing Award as ranked by health care executives and professionals in the respected annual Best in KLAS Awards: Software & Services report.

For hospitals and health systems to ensure they can deliver the best possible patient care and operational performance, they must offer 24/7/365 support for staff's use of the organization's information technology.

CareTech's Service Desk Services provide the specialized, 24/7/365 support needed for hospitals' complex IT services in an efficient and cost-effective way. By resolving an average of 70 to 90 percent of issues on first contact, they enable clinicians and other staff members to quickly return to their mission of delivering quality patient care.

  • Through the convenience of a single point of contact, CareTech's 300 rigorously trained, U.S.-based service desk analysts quickly and expertly respond to questions on business and clinical applications, including electronic medical record systems; assist users of the hospital’s patient portal site; and engage on-site field services technicians.
  • The Service Desk Services solution protects information security through HIPAA-compliant delivery centers, a highly secure infrastructure that hosts its applications as well as those of client hospitals, and strict compliance with a security protocol overseen by CareTech’s chief information security officer and security team.

Article:
Resource thumbnailOptimizing the Hospital Data Center, Leveraging IT Outsourcing to Increase Efficiency and Flexibility

Today’s healthcare chief information officers (CIOs) are often managing a veritable mash-up of legacy, in-house, home-grown, server- and cloud-based systems, usually sitting on an aging infrastructure. They must balance resources and budgets to ensure they are delivering and continuously optimizing all of the services their customers need.

Learn how partnering with a full service solutions provider could allow you to optimize data center performance and improve efficiency, flexibility, care quality and reduce costs.