Essentials for a Successful Lean Recruitment Transformation Journey in Health Care

Unique Approaches to Laying the Cultural Groundwork

  • Event Date:
  • Event Time: Noon Central

For the past eight years, Lean Human Capital has conducted the Healthcare Recruitment Benchmark Study and recognizes health care recruitment organizations that are performing at an “Elite” level with respect to productivity, process efficiency, responsiveness and quality. This recognition is called the Lean Human Capital Elite Honor Roll.

Join us as Dana Cates, senior consultant at Lean Human Capital, reviews the 2017 benchmark study highlights and trends. She will also share her own experience as a health care practitioner and former Lean Human Capital Elite winner as she talks about her transformation journey.

In addition, Dana will speak with one of this year’s Lean Human Capital Elite Honor Roll recipients, Shana Welch, regional director, Talent Acquisition at Mercy Health and Saint Joseph Mercy Health System, to share its transformation journey and what the organization is doing with respect to recruitment performance.

What You Will Learn:

  • Highlights and trends of the 2017 Healthcare Recruitment Benchmark Study
  • Talent acquisition strategies and recruitment best practices to support a Lean culture
  • Insights from a 2017 LHC Elite Honor Roll Winner on a transformation journey


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Thought Leaders

Shana Welch, SHRM-SCP
Regional Director, Talent Acquisition
Mercy Health and Saint Joseph Mercy Health System
Shana Welch, SHRM-SCP image

Shana Welch, SHRM-SCP has more than twenty years of successful talent acquisition experience. Ms. Welch has developed system-wide hiring processes, sourcing, recruitment plans, and workforce development strategies for several organizations. At Mercy Health, a member of Trinity Health, where Shana has served as regional director of talent acquisition since 2013, she implemented several innovative sourcing and selection practices that have significantly improved and strengthened the Mercy Health hiring process, including regionalizing the Evidence-Based Selection Process, and a regional sourcing model. The Evidence Base Selection Process and workforce development strategies have been nationally published.

She has served in multiple leadership roles throughout the community and at the state level. Most recently she was elected as a Trustee for Michigan Works Association, a state workforce development board. She serves on the Executive Committee and Workforce Development Board for West Michigan Works! and has been a board member for Hello West Michigan since 2016. Shana has also been invited to serve on The Advisory Board's Employer Task Force. In 2016 Shana was named as one of the 50 Most Influential Women in West Michigan.


Dana Cates
Sr. Consultant
Lean Human Capital by HealthcareSource
Dana Cates image

Dana Cates brings a wealth of experience to Lean Human Capital as a Sr. Consultant, with 30 years of human resources practitioner and leadership experience, working in the telecommunications, logistics and healthcare industries. The last 14 years focused on Talent Acquisition and Workforce Planning in healthcare. Most recently, Dana was the Director of Talent Acquisition and Workforce Planning at Texas Health Resources where she was instrumental in many process improvement initiatives which led to becoming a 5-time Elite Recruitment Organization winner. Dana is certified as a Senior Professional in Human Resources (SPHR) and Strategic Workforce Planner (SWP).

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