Telehealth: The Importance of Clinical Quality and Oversight

  • Event Date:
  • Event Time: Noon Central

The value of telehealth is divided into two key metrics – cost and quality – and is becoming increasingly important as the telehealth industry continues to evolve. The cost equation is simple. It includes the unit price of health care and the rate of utilization. However, the quality equation is more complex. Health systems must ensure their telehealth programs provide the same clinical quality and safety of care as brick and mortar treatment for both patients and physicians.

This webinar offers insight to clinical quality measures for a successful consumer telehealth program, including quality assurance oversight, protocols when remotely sharing clinical documentation and information with community physicians, and peer review of patient charts or clinical records.

Join us to learn how providing the highest level of quality for patients and clinical staff is key to the success of consumer telehealth programs. Hear how this is critical as health systems and hospitals look to telehealth to enhance health care value and achieve better outcomes.

What You Will Learn:

  • The importance of telehealth quality assurance and oversight
  • How to recruit, credential and train providers to deliver quality, remote care
  • Review evidence-based clinical practice guidelines for the remote treatment of conditions
  • How to implement necessary and desirable “guardrails” around care delivery
  • Why monitoring, measuring and reporting on established performance indicators matters


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Thought Leaders

Henry DePhillips, M.D.
Chief Medical Officer
Henry DePhillips, M.D. image

Dr. Henry DePhillips serves as chief medical officer of Teladoc. He is responsible for the overall delivery of high quality clinical care to Teladoc patients and the supervision and expansion of Teladoc’s physician network.

In addition to practicing family medicine early in his career, Dr. DePhillips experience includes serving as senior medical director for a major managed care company and several medical technology companies, and serving in a business development capacity for a leading consulting firm. He is an expert on use of informatics to influence personal and clinical decision-making. As a Fellow of the American Academy of Family Physicians (FAAFP), he has been recognized for his service in family medicine, leadership in the advancement of care and contributions to continuing professional development and medical education. He holds a bachelor’s degree in biochemistry from Trinity College and an M.D. from Hahnemann University School of Medicine.

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