Improving Patient Experience with Enhanced Mobile Communications

How Peninsula Regional Medical Center Developed a Nursing Mobile Strategy

  • Event Date:
  • Event Time: Noon Central

Delivering the right information to clinicians in a timely and efficient manner prevents staff frustration and helps patients receive the care they need to leave the hospital sooner. Increased use of mobile devices has reduced overhead paging and hallway conversations, resulting in a quieter, more peaceful environment throughout Peninsula Regional Medical Center's (PRMC's) facility.

This webinar will discuss in-depth how PRMC's nurse leaders round with iPads for a better patient experience. We'll also take a look at how on-call administrators use mobile technology to speed care team collaboration, and their plans to expand across other teams, such as ICU staff and surgery.

Join Nat'e Guyton, PhD chief nursing officer at Spok, and Teresa Niblett, director of clinical informatics at Peninsula Regional Medical Center, as they discuss how PRMC leveraged technology to develop a successful mobile strategy for nurse leaders, and how they maximize nurse leader engagement and patient satisfaction.

What You Will Learn:

  • The value of having a clinical communication and collaboration platform rather than siloed disparate communication systems
  • PRMC’s mobile strategy that improves nurse leader rounding and speeds patient discharge times
  • How PRMC increased adoption of mobile technologies for secure texting and more

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Thought Leaders

Nat'e Guyton
Chief Nursing Officer
Nat'e Guyton image

Nat'e Guyton, PhD is a nurse and clinical leader with over 15 years of health care experience. She joined Spok from Trinity Health-Mercy Health System where she was the Chief Clinical Informatics Officer. In that role she directed information technology integrations, oversaw clinical workflow redesigns, and served in multiple advisory roles throughout the system. Before becoming CCIO, Nat'e Guyton was also Chief Nurse Officer at Mercy Suburban Hospital, Senior Director of Nursing Operations at St. Francis Hospital (Delaware), and Nurse Manager of Cardiac Transplant and Telemetry at Temple University Hospital.

During her career she has led efforts to increase information literacy, meet standards and policy initiatives for meaningful use, implement computerized provider order entry solutions, and develop various electronic health record platforms. Nat'e is a certified critical care nurse and has Bachelor and Master of Science degrees in Nursing from Widener University, a Post Master’s certificate in Healthcare Administration from Villanova University, a Post Master's Certificate in Healthcare Informatics from Drexel University, and a Doctor of Philosophy in Management in Organizational Leadership, Organization Development from the University of Phoenix.

Teresa Niblett
Director of Clinical Informatics
Peninsula Regional Medical Center
Teresa Niblett image

Teresa Niblett is currently the Director of Clinical Informatics at Peninsula Regional Medical Center (PRMC). Her experience and prior positions at PRMC includes Director of CV Surgical Services, Registered Nurse, Radiology Nurse and Registered Nurse Intensive Care.

Teresa holds a BS in Biology and a BS in Nursing from Salisbury University, a MS in Health Service Leadership Management, Executive Practice from the University of Maryland Baltimore, and a Post MS in informatics from the University of Maryland Baltimore.

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