Language Access in Children's Hospitals - A Panel Discussion

Perspectives from Three Leading Hospitals

  • Event Date:
  • Event Time: Noon Central

Children’s hospitals provide much-needed care to society’s most vulnerable member – its children. This important work comes with its own set of challenges – even more so when the patients or their parents are limited-English proficient. When you care for a child, you’re also caring for the family as a whole.

In this webinar, you’ll hear from language services professionals at leading children’s hospitals focused on clear communication between health care providers and patients’ families. Caring for these patients means overcoming language barriers and cultural differences to achieve success and secure the best possible outcomes.

What You Will Learn:

  • The challenges unique to providing quality care to children and families with limited-English proficiency.
  • Innovative solutions to overcoming the language barrier and successfully reaching disadvantaged populations.
  • Partnerships available to help hospitals expand their reach and number of available languages.

Partner(s):

Our Signature Learning Series events are exclusively offered to hospital personnel. There is no charge to attend.

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Thought Leaders

Terry Patterson
Manager, Family Resources
Childrens Hospital & Medical Center
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With a background in psychology and child and family development, Patterson understands the significant effect a serious illness like leukemia or lymphoma can have on a family. He worked with the youngest of cancer patients as a certified child life specialist, and today serves as manager of family resources at Children’s Hospital & Medical Center which includes Child Life, Pastoral and Spiritual Care, Volunteers, Interpreting Services, Gift Shop and Patient and Guest Relations.

Chelsea Gilmour
Manager, Medical Interpretation & Translation
Childrens Hospital Colorado
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Chelsea Gilmour is the Manager of Interpretation & Translation for Children’s Hospital Colorado, in Aurora, Colorado. Chelsea has been the manager of this department for 3 years, having gotten her start with Children’s Hospital Colorado as executive assistant support to the Chief Nursing officer & Associate Chief Nursing Officer. Chelsea prides herself on designing and running a program of high quality, efficiency, and revolutionary practice. Through Chelsea’s leadership, her department has generated over $600,000 in savings over the past 2.5 years, improving interpreter productivity by 13% and visits served by 37% while expanding the internal team.

Brenda Shepherd Vernon, MSW, LICSW
Director, Department of Family Services
Childrens National Health System
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Brenda Shepherd-Vernon, MSW, LICSW, is the director of the Department of Family Services at the Children’s National Health System in Washington, DC. As a 30-year employee, she has been responsible for the Language Services Program, and five other programs since 1999. In 2015, Children’s National Health System served 15,458 inpatients, and 219,747 unique outpatients who accounted for 455,386 outpatient visits, of which 123,032 were visits to the Emergency Department. Roughly 15-20% of patients are Spanish speaking. Another 2% of patients have other language needs, including Sign Language. Children’s National has a global reach providing care to patients from 126 countries.

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