Northwell Health's Quest for Quality

Lessons Learned from the 2018 Quest for Quality Winner

  • Event Date:
  • Event Time: Noon Central

Northwell Health was the winner of the 2018 American Hospital Association (AHA) Quest for Quality Prize, sponsored by RL Solutions. Northwell is a large health system that stretches across metropolitan New York, and the communities it serves are diverse and complex. For example, more than 160 languages are spoken in the communities served by Northwell’s Forest Hill Hospital in Queens, N.Y.

Despite its size, Northwell is able to maintain a culture that encourages staff members of all types to help solve the health and social challenges of its wide-ranging population. In fact, Northwell created the position of chief diversity and inclusion officer to champion these efforts and organize community outreach and participation across the system.

This session will highlight several of the initiatives and quality pursuits that earned Northwell Health the AHA Quest for Quality Prize. To spark creativity and innovation, for instance, one strategy has been a “shark tank”-like annual competition where staff members submit ideas that are reviewed by outside business advisors. Also learn how the health system ensures data and information on quality improvement initiatives are delivered down to the unit level wherever possible, and how it uses collaborative councils to help pick projects that are aligned with system-wide initiatives, to avoid overlap and create efficiencies.



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Thought Leaders

Mark Jarrett, M.D.
Chief Quality Officer
Northwell Health
Mark Jarrett, M.D. image

As chief quality officer for Northwell Health, Mark Jarrett, MD, is responsible for system-wide initiatives in quality and safety. He is also Northwell’s associate chief medical officer and a professor of medicine at Hofstra Northwell School of Medicine. Dr. Jarrett is board certified in internal medicine, rheumatology and geriatrics. He earned his medical degree from New York University School of Medicine. He completed his residency in internal medicine at Montefiore Medical Center, and a fellowship at Montefiore Medical Center and Albert Einstein College of Medicine. He also holds an MBA from Wagner College and an MS in Medical Informatics from Northwestern University.

Thomas W. Burke, M.D.
Chair, 2018 AHA Quest for Quality Prize Committee
Former Professor Department of Gynecological Oncology and Reproductive Medicine, University of Texas
Thomas W. Burke, M.D. image

Thomas W. Burke, M.D., served as professor in the Gynecologic Oncology and Reproductive Medicine Department at the University of Texas MD Anderson Cancer Center in Houston. He was a practicing gynecologic oncology surgeon with a research emphasis in vulvar and endometrial cancers. Dr. Burke previously served as the executive vice president, MD Anderson Cancer Network, from 2014-2015, and as executive vice president-physician in chief at MD Anderson Cancer Center from 2005-2013. Under Dr. Burke’s leadership, MD Anderson advanced the study of cancer economics, patient safety and quality improvement. Dr. Burke served as a board member of AHA from 2013-2015. He received his undergraduate degree in Biology summa cum laude and his medical degree from Tulane University in New Orleans, LA. Tom retired from the Cancer Center in 2017.

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