Diversity as Part of the Cure & Care at Lee Health

How Culturally Competent Care Enhances Interaction & Outcomes

  • Event Date:
  • Event Time: Noon Central

Nearly one in four of Lee County’s 650,000 residents speaks a language other than English at home – Spanish, Haitian Creole, German, ASL, and more - and the county-wide illiteracy rate is 13 percent. Join our webinar to learn how Lee Health addresses the challenges of providing culturally competent care and improved outcomes to this diverse patient population.

Yemisi Oloruntola-Coates is Lee’s system director of diversity and patient care civil rights. She joined Lee’s Diversity department in 2007 and has spent the past decade building a leading language services program dedicated to caring for the Ft. Myers community. She’ll share her expertise and insights on a number of critical topics relevant to language services leaders today.

What You Will Learn:

  • Challenges of caring for a diverse patient population with socioeconomic and educational disadvantages
  • A multi-tiered approach to developing a comprehensive language services program using internal and partner resources
  • Tips for building engagement and staff adoption of language services within a health system

Partner(s):

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Thought Leaders

Yemisi Oloruntola-Coates
System Director of Diversity and Patient Care Civil Rights
Lee Health
Yemisi Oloruntola-Coates image
+Bio

Yemisi Oloruntola-Coates, system director of diversity and patient care civil rights for Lee Health, has extensive experience in diversity and inclusion education and training. Her work involves what she calls the 4 C’s: caring people (Lee employees), corporate social responsibility, community engagement, and patient care (culturally linguistically appropriate services in health care, and health equity).

Yemisi earned her bachelor’s in Speech Communication and English American Literature from Hofstra University and has a MAMC and MA in Strategic Global Communication Management and International Relations from the University of Florida, where she graduated with distinction (magna cum laude) for her academic achievement and work on Cultural Dimensions Theory and Provider Patient Interaction.

Yemisi is also a Fulbright-Hays Fellow in which she studied International Relations focusing on monetary unions, economic stability and Yoruba culture in Nigeria. She worked in Japan and with the Japanese consulate for 2 ½ years as an English language teacher and cultural ambassador, an experience which helped in shaping and understanding the role and function of diversity within the organization and community.

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