Creating a Culture of Performance

Using Quality Metrics in Compensation to Drive Results

  • Event Date:
  • Event Time: Noon Central

To remain competitive in an increasingly complex marketplace, health care organizations must develop a greater understanding of what drives performance and improves outcomes in the transition from volume- to value-based care. Executive leadership is now tasked with measuring and assessing performance across the care continuum, developing targeted approaches to improve quality and patient outcomes, and working towards the advancement of overall organizational goals.

As the focus on value-based care intensifies, aligning business and leadership compensation strategy is critical. Using quality metrics to engage leaders in improvement efforts is important, and is an effective approach to driving incremental change and helping to deliver long-term, sustainable results. However, with a growing array of available data and benchmarking resources, including internal data and numerous externally published rankings and ratings reports, accurately evaluating performance and selecting where to target improvement efforts can be challenging. Using resources like the CMS Star Ratings or U.S. News and World Report Rankings can help health care organizations to benchmark performance, but only if they understand the nuances in the data and how to best analyze it.

During this session, experts in health care quality, compensation and data analytics will discuss how organizations can best use internal and external data to measure performance and identify specific areas of improvement. This will include an overview of popular externally published reports to help highlight the complexities of such rankings and identify how organizations should approach these. The speakers will also discuss the importance of peer group selection and understanding the overall financial implications of quality improvement efforts. Attendees will gain a better understanding of how they can more effectively design leadership compensation programs that focus on performance improvement.

What You Will Learn:

  • How to identify which internal metrics and external data sources can be used to best evaluate performance
  • The complexities in externally published ratings and rankings and how to best analyze them
  • How to design effective leadership compensation programs that focus on performance improvement
  • The financial implications of quality improvement 
  • The importance of appropriate peer group selection and how organizations can align the peers they use for compensation comparison with those that they use for performance benchmarking

Sponsored by:

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Thought Leaders

Mark C. Rumans, MD, MMM
Managing Principal and Chief Medical Officer
Sullivan, Cotter and Associates, Inc.
Mark C. Rumans, MD, MMM image

Dr. Mark Rumans is the Chief Medical Officer at Sullivan, Cotter and Associates, Inc. With over 30 years of experience as a practicing gastroenterologist and key physician leader, Mark uses his unique background to coach health care organizations through transformational change in the new, value-based environment.

By understanding how to support clinical performance drivers across all segments of the workforce, Mark advises clients on how to better align compensation, performance and other people strategies with their unique business needs.

Prior to joining SullivanCotter, Mark was the Chief Medical Officer for Vidant Health in Greenville, North Carolina. He also served as the Physician in Chief at Billings Clinic, Montana’s largest health care organization, with a provider network of over 400 physicians and advanced practice clinicians.

Mark is a member of the American Medical Association, the American Gastroenterological Association and the American College of Physician Executives. He also served as an external board member for Blue Cross Blue Shield of Montana and United Way of Yellowstone County.

With his Doctor of Medicine from the University of Washington School of Medicine in Seattle, Washington, Mark also holds a Master of Medical Management degree from the University of Southern California in Los Angeles.

Andrew Lewis
Sullivan, Cotter and Associates, Inc.
Andrew Lewis image

Andy Lewis is a Principal at Sullivan, Cotter and Associates, Inc. He helps health care institutions restructure compensation programs to be more efficient and reflective of new market trends. Leveraging more than 20 years of consulting experience, he leads the Executive Workforce practice’s Innovations Team, which develops new ways to use our nationally known research and tools to solve emerging client issues.

In addition, Andy works extensively for tax-exempt research institutions, including Federally Funded Research and Development Centers (FFRDCs) and national labs, as well as think tanks, membership associations, and foundations.

Prior to joining SullivanCotter, Andy was a partner in a global human resources consulting firm.

Andy has a Bachelor of Arts in economics from The State University of New York at Geneseo and a Master of Industrial and Labor Relations from Cornell University in Ithaca, New York.

Jeff Softcheck
Sullivan, Cotter and Associates, Inc.
Jeff Softcheck image

Jeffrey Softcheck is a Principal at Sullivan, Cotter and Associates, Inc. in the Executive Workforce Practice. He is an expert in health care measurement and analytics, helping health systems set targets, drive sustainable change and achieve key performance indicators, such as quality of care, mortality, patient safety and more.

Over the past 20 years, Jeffrey has worked for health care analytics firms and within clinical health care organizations to establish a proven track record of both defining and achieving strategic, goal-driven success.

Prior to joining SullivanCotter, Jeffrey held a number of quality and strategic planning roles at various prestigious health systems, including Northwestern Memorial Hospital in Chicago, Illinois. He also held key positions at Sg2, an industry authority on health care trends, insights and market analytics, and at Truven Health Analytics, a leader for more than 40 years in delivering unbiased information, tools, benchmarks and services to the health care industry.

Jeffrey holds bachelor’s degrees in actuarial science and management from the University of St. Francis in Joliet, Illinois. He earned a Master of Business Administration from DePaul University in Chicago, Illinois, and is working on a master’s degree in predictive analytics at Northwestern University in Evanston, Illinois.

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