Frontline Staff Engagement Drives Quality Improvement Process

Featuring a Case Study by Baptist Health

  • Event Date:
  • Event Time: Noon Central

Health care worker and patient satisfaction and protection is at the forefront of any hospital’s strategic initiatives. In this webinar, Baptist Health shares its journey that resulted in adoption of an innovative approach to addressing these strategic initiatives.

This program will provide an overview of current challenges and potential solutions related to occupational exposures. In addition, the challenges associated with change will be discussed, as will examples of how to overcome resistance. Learn how this approach resulted in frontline staff engaging with effective leadership to fully adopt change and drive a system-wide quality improvement process.

What You Will Learn:

  • Current challenges related to the daily risk health care workers face related to unanticipated body fluid exposures
  • Describe strategies that promote adoption of a technology designed to provide an alternative to a decades-old, and often overlooked, health care worker job requirement.
  • Discuss challenges and breakthroughs associated with change adoption

Our Signature Learning Series events are exclusively offered to hospital personnel. There is no charge to attend.

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Thought Leaders

Diane S. Raines, DNP, RN, NEA-BC
Senior Vice President, Chief Nursing Officer
Baptist Health
Diane S. Raines, DNP, RN, NEA-BC image

Diane S. Raines, DNP, RN, NEA-BC, has served at Baptist Health for over 35 years, including the role of CNO for the past eleven. She is a Johnson & Johnson Wharton Executive Fellow in Nursing and a member of Sigma Theta Tau, the American Nurses Association and the American Organization of Nurse Executives. As the CNO, Dr. Raines helped lead the organization to Magnet recognition twice. She is responsible for quality patient care for five hospitals. In that capacity, she led the team that adopted innovative fabric technology for clinical uniforms and patient garments, the first health system in the world to have a system-wide adoption.

Barbara DeBaun, RN, MSN, CIC
Improvement Advisor
Cynosure Health
Barbara DeBaun, RN, MSN, CIC image

Barbara DeBaun is an Improvement Advisor for Cynosure Health. She provides individual and team coaching and facilitation to promote patient safety and quality improvement.

Barbara recently supported activities associated with the American Hospital Association (AHA) Health Research and Educational Trust (HRET) CMS Partnership for Patients Hospital Engagement Network contract and is currently supporting the AHA HIIN project. In addition, she has conducted Performance Improvement training, infection prevention program support, and medication administration ‘measureventioning’ in a variety of settings in the San Francisco Bay Area. Barbara is adjunct faculty for the MSN Nursing Program at Dominican University and is certified as a TeamSTEPPS Master Trainer. Prior to joining Cynosure Health, Barbara was an improvement advisor for BEACON, the Bay Area Patient Safety Collaborative and the Director of Patient Safety and Infection Prevention at California Pacific Medical Center in San Francisco.

Barbara is a certified Infection Prevention Practitioner (CIC) and earned a Bachelor of Science Nursing (BSN) degree from Pace University in New York and a Master of Science (MSN) degree in nursing from San Francisco State University. Barbara is an active member of APIC, the Association for Professionals in Infection Control and Epidemiology and recently served two years as an elected member of APIC Board of Directors. Prior to her board service, she served as APIC’s liaison to the Centers for Disease Control’s Hospital Infection Control Practices Advisory Committee (HICPAC).

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