How to Improve Clinical Communications and Care Coordination

Baystate Health System Implements Secure Messaging

  • Event Date:
  • Event Time: Noon Central

As clinical mobility continues to increase, the efficient communication and collaboration among physicians, nurses and other providers is critical to the delivery of quality patient care. In this environment, health care organizations must find a way to balance the clinical need for better, faster communication while safeguarding protected health information (PHI).

As a health system, accountable care organization (ACO) and health information exchange (HIE) for most of western Massachusetts’ residents, Baystate Health System was facing challenges from delayed communications, potential insecure SMS messaging and inefficient paging workflows. Baystate wanted to improve the efficiency and security of communications across its clinical staff, inside and outside of its facility, and across its ACO and HIE. Hear how, by implementing five simple strategies, Baystate was able to improve communications, HIPAA compliance and clinical workflows through faster response times. In addition, hear how Baystate experienced improved clinical staff satisfaction, process improvement and better security around PHI.

You Will Learn:

  • How to unify communications for care providers across multiple locations to securely share patient information across a health information exchange
  • The importance of providing secure messaging for providers through their personal or corporately owned smartphone
  • How to speed up workflows for on-call and after-hours patient calls through integration with answering services and paging systems
  • How securing patient health information while meeting HIPAA compliance with secure, HIPAA-compliant texting is critical

Our Signature Learning Series events are exclusively offered to hospital personnel. There is no charge to attend.

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Thought Leaders

John Landry
Program Manager
Baystate Health Systems
John Landry image

John Landry supports the operations for the Pioneer Valley Information Exchange (PVIX). PVIX is a regional health information exchange that provides many tools that allow healthcare providers to collaborate on patient care. PVIX helps the regional practice with rapid access to clinical information, regional communication tools, assistance with meaningful use attestation, and research collaboration.

John has over six years experience as a program manager for various HIE projects around the U.S., which follows over 25 years of technical and manage support radiology imaging technology

Patrick Streck
Director of IT Services & Clinical Engineering
Baystate Health System
Patrick Streck image

Patrick Streck oversees the “front-line” technology teams at Baystate including Support Services, Asset Management, and Clinical Engineering. He is passionate about aggregating data and analytics to streamline decision-making for users and drive operational excellence. Patrick is focused on customer satisfaction by implementing and measuring solutions that contribute to improved efficiency and quality of care.

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