Implementing an Effective Policy Management Program

Featuring Navicent Health's Case Study

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Policy management is key to hospital success and ensures patients receive safe and effective care. Ensuring staff has the latest version of policies and procedures, and that they can access them at any time, is critical. Even with a central repository on a shared drive or SharePoint, it is often difficult to confirm staff has read important policies.

In this webinar, Navicent Health shares its journey in implementing a full policy and procedure management system composed of 12,000 documents for 10 entities encompassing ambulatory/retail, acute care, post-acute and corporate functions. They completed over 120,000 deliverables in less than 20 weeks during implementation using the PolicyTech system and support. You will learn factors considered in their decision, the timeline, success metrics and how involvement by multiple teams ensured success.

In addition, NAVEX Global will share the top five policy management challenges faced by organizations from its latest benchmark survey. A Q&A with Navicent Health on how its team tackled those challenges will follow.

What You Will Learn:

  • How to address key challenges with managing policies and procedures.
  • How to implement your program and educate your staff.
  • How implementing an automated policy and procedure management program can improve your processes.
  • The benefits of establishing a good policy and procedure management program.


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Thought Leaders

Casey Bedgood
System Accreditation Optimization Officer
Navicent Health
Casey Bedgood image

Casey Bedgood is the System Accreditation Optimization Officer and a Six Sigma Black Belt at Navicent Health in Macon, Georgia. He has 19 years of clinical, operational leadership and performance improvement healthcare expertise. He is an expert in performance improvement, system integration, high performance concepts, conceptual design, innovative thinking and strategic program design. His work has been recognized nationally in various publications.

Casey received a BBA Magna Cum Laude from Mercer University and an MPA from Georgia College and State University. He is also a Lean Green belt (IISE), Six Sigma Green belt (IISE), Six Sigma Black belt (IISE), CAP trained via GE and a member of the American College of Healthcare Executives (ACHE).

Melissa Hamlett
PolicyTech Product Specialist
NAVEX Global
Melissa Hamlett image

Melissa has over 22 years of experience with NAVEX Global helping customers create world class ethics & compliance programs that are more than just ‘check the box’ solutions.  During her career, Melissa learned firsthand from customers how automation can transform complex processes into manageable workflows. Melissa challenges others to embrace change and leverage technology to create better business processes, reduce manual requirements and involve the right people. Her experience has helped compliance professionals around the globe solve complex business cases.  

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