Resources on Quality Metrics and Safe Care

American health care organizations are in the business of delivering quality and safe care. Every aspect of operating a successful organization is guided or impacted by this… from care and administrative practices to the design and maintenance of facilities. Quality care delivery requires sound strategy, engaged providers and workforce, data collection, reporting and sharing, and constant vigilance to identify opportunities for improvement. vStrategies are affected by an organizations’ mission and market, federal and local regulations, financial incentives aligned to outcomes beyond episodes of care, and a high necessity for efficient care. Tactics to achieve quality and safety objectives are complex and require commitment, creativity, people, technology and other resources. To better understand the issues and for assistance in addressing the challenges, turn to the valuable resources below from the American Hospital Association and from organizations offering AHA-Endorsed solutions.

 

Quick Reference: 1557 and Language Access

Quick Reference: 1557 and Language Access

White Paper
Content provided by AHA Endorsement: CyraCom, LLC.

This informative document cites five key takeaways from the ACA's regulation of interpreter services in hospitals and healthcare organizations.

Improving HCAHPS and Patient Satisfaction with Great Language Services

Improving HCAHPS and Patient Satisfaction with Great Language Services

White Paper
Content provided by AHA Endorsement: CyraCom, LLC.

Refer to this informative document for five key takeaways from the ACA's regulation of interpreter services in hospitals and healthcare organizations.

Infographic: How Mobile Wayfinding Enhances Patient Experience

Media
Content provided by AHA Endorsement: Gozio Health

Hospitals and health systems can assist visitors in finding their destinations quickly and easily, helping to alleviate stress, reducing missed appointments and improving their overall experience.

Customer Profile:  Franciscan Missionaries of Our Lady Health System

Customer Profile: Franciscan Missionaries of Our Lady Health System

Case Study
Content provided by AHA Endorsement: HealthcareSource

Franciscan Missionaries of Our Lady Health System changes the game by adopting Lean recruiting practices.

The Changing Face of Employment Drug Screening

The Changing Face of Employment Drug Screening

Article
Content provided by AHA Endorsement: Certiphi Screening Incorporated

This recent article in ASHHRA's HR Pulse summarizes how recent trends and developments may require health care HR leaders to re-evaluate their drug screening practices.

 Children's Healthcare of Atlanta: Navigating Your Way to A Better Patient Experience

Children's Healthcare of Atlanta: Navigating Your Way to A Better Patient Experience

Case Study
Content provided by AHA Endorsement: Gozio Health

To support patients and enhance a culture of patient-centered care, Children's Hospital of Atlanta looked to an innovative technological solution that would integrate patient engagement efforts across the organization and enhance the experience of patient families.

Kingman Regional Medical Center Customer Profile and Success Story

Kingman Regional Medical Center Customer Profile and Success Story

Case Study
Content provided by AHA Endorsement: HealthcareSource

Learn how Kingman Regional Medical Center was able to simplify reference checking and fill positions quicker with reference assessment.

Union Hospital Streamlines Processes and Better Aligns Employee Perlormance with Organizational  Goals Using Perlormance Manager

Union Hospital Streamlines Processes and Better Aligns Employee Perlormance with Organizational Goals Using Perlormance Manager

Case Study
Content provided by AHA Endorsement: HealthcareSource

Learn how Union Hospital was able to improve several performance management indicators by implementing the HealthcareSource Performance Manager solution.

Phone-Based Reference Checking isn't Working: Five Reasons to Automate the Process

Phone-Based Reference Checking isn't Working: Five Reasons to Automate the Process

White Paper
Content provided by AHA Endorsement: HealthcareSource

This white paper explores five reasons why automating the reference checking process is beneficial for HR, hiring managers, and candidates alike.

Surviving a Site Visit from The Joint Commission

Surviving a Site Visit from The Joint Commission

White Paper
Content provided by AHA Endorsement: HealthcareSource

This white paper outlines what HR and learning professionals need to know and do in order to successfully survive a site visit from the Joint Commission.

The Fast Lane - Ochsner Health System

The Fast Lane - Ochsner Health System

Case Study
Content provided by AHA Endorsement: RL Solutions

Learn how Ochsner, after acquiring several local hospitals following Hurricane Katrina, transitioned all facilities to RL6 for adverse event tracking.

How One Hospital Is Preparing for Federal and State Dose Regulations

How One Hospital Is Preparing for Federal and State Dose Regulations

Case Study
Content provided by AHA Endorsement: Imalogix

Read this case study to learn how Hahnemann University Hospital worked to comply with Joint Commission radiation dose monitoring/recording regulations.

Five Steps to Realizing a Faster Return

Five Steps to Realizing a Faster Return

White Paper
Content provided by AHA Endorsement: Imprivata Cortext

Fast, strong adoption of a secure messaging application boosts care coordination and clinical workflow benefits while reducing risk of a security violation.

Aligning Hospital Mobile Apps with Patients' Expectations

Aligning Hospital Mobile Apps with Patients' Expectations

White Paper
Content provided by AHA Endorsement: Gozio Health

Digitally enabled care is a business imperative - read this whitepaper on how to keep pace with the growing desire for digital interaction by your patients.

Why Hospital Mobile Apps with Wayfinding are Becoming a Necessity

Why Hospital Mobile Apps with Wayfinding are Becoming a Necessity

White Paper
Content provided by AHA Endorsement: Gozio Health

Todays healthcare champions patient engagement. Read this whitepaper on how to keep pace with the growing desire for mobile apps to drive patient loyalty.

Re-admissions Rates Link to Patient Experience

Re-admissions Rates Link to Patient Experience

White Paper
Content provided by AHA Endorsement: Gozio Health

Learn how a hospital branded mobile app with wayfinding can improve the patient experience and drive patient engagement through this informative whitepaper.

Understanding the Wayfinding Challenge

Understanding the Wayfinding Challenge

White Paper
Content provided by AHA Endorsement: Gozio Health

Navigating through a typical hospital can be difficult. A hospital branded smartphone mobile app can help  read this whitepaper to learn how.

Finding the Right Healthcare Quality Software

Finding the Right Healthcare Quality Software

Other
Content provided by AHA Endorsement: RL Solutions

This guide was created for healthcare quality staff who use - or are considering using - software to track patient safety and experience improvements.

eCQM Reporting - 2016 Preparation Checklist

eCQM Reporting - 2016 Preparation Checklist

Tool
Content provided by AHA Endorsement: Medisolv

An information guide as you prepare your Electronic Clinical Quality Measures (eCQMs) for CMS' Inpatient Quality Reporting (IQR) Program in 2016

How Will Section 1557 of the ACA Impact Care for LEP Patients?

How Will Section 1557 of the ACA Impact Care for LEP Patients?

White Paper
Content provided by AHA Endorsement: CyraCom, LLC.

Learn whats required under Section 1557 of the Affordable Care Act and how it impacts care of Limited-English Proficient patients.

Turn Incident Reports into Results

Turn Incident Reports into Results

Other
Content provided by AHA Endorsement: RL Solutions

Learn to overcome common event reporting limitations to produce safety and quality improvements using additional research, case studies and observations.

The OnBase Integration for Epic Experience

The OnBase Integration for Epic Experience

Video
Content provided by AHA Endorsement: Hyland Software

Experience the OnBase / Epic integration: 150+ Epic customers leverage OnBase to unify IT platforms, improve information access, patient care & safety.

Combining ECM and VNA Delivering Complete Patient Records

Combining ECM and VNA Delivering Complete Patient Records

Article
Content provided by AHA Endorsement: Hyland Software

Providers must give clinicians secure, real-time or near real-time access to their patients complete medical records to achieve meaningful use.

Healthcare Conversions InfoGraphic

Healthcare Conversions InfoGraphic

Media
Content provided by AHA Endorsement: Hyland Software

Its not you its me: Breaking up with your legacy document management system. Meet OnBase by Hylands enterprise content management (ECM) solution.

Modernizing ECM Improves Information Access & Care Quality

Modernizing ECM Improves Information Access & Care Quality

Case Study
Content provided by AHA Endorsement: Hyland Software

Cancer Treatment Centers of America: Modernizing Enterprise Content Management Improves Information Access and Quality of Care

Healthcare payer speeds processing 72% with OnBase

Healthcare payer speeds processing 72% with OnBase

Case Study
Content provided by AHA Endorsement: Hyland Software

Wisconsin Physician Service Insurance  Healthcare payer speeds processing by 72% with OnBase

WESTMED Medical: Leveraging ECM

WESTMED Medical: Leveraging ECM

Case Study
Content provided by AHA Endorsement: Hyland Software

Multispecialty practice achieves process control with OnBase Checklists

Allina Completes an EHR with Enterprise Content Management

Allina Completes an EHR with Enterprise Content Management

Case Study
Content provided by AHA Endorsement: Hyland Software

One Patient, One Record: Enterprise content management is a core system for Allina Health.

Sharp HealthCare: On the leading edge of healthcare IT

Sharp HealthCare: On the leading edge of healthcare IT

Case Study
Content provided by AHA Endorsement: Hyland Software

On the leading edge of healthcare IT, San Diego healthcare organization lists ECM among its core solutions.

How NYU Langone Eased Registration Bottlenecks

Article
Content provided by AHA Endorsement: Hyland Software

The most important step in developing a mobile registration process? Making sure everything ties in seamlessly to the EHR.

How a Great Language Services Program Boosts Hospital Performance

How a Great Language Services Program Boosts Hospital Performance

White Paper
Content provided by AHA Endorsement: CyraCom, LLC.

Whether you already have an award-winning language services program or just want to build one, this document will help.

Connecting the Dots Between Cyber Risk and Patient Safety

Connecting the Dots Between Cyber Risk and Patient Safety

White Paper
Content provided by AHA Endorsement: Clearwater Compliance

Identify how data security & patient safety are linked and how enhanced risk management better protects patients against cybersecurity-related threats.

Quality Measurement & Reporting:  A Whole New Ballgame

Quality Measurement & Reporting: A Whole New Ballgame

White Paper
Content provided by AHA Endorsement: Medisolv

The name of the game in quality reporting is alignment; with the ultimate goal of reducing the quality reporting burden for providers and hospitals.

Wooster Community: Using Data Validation to Detect Quality Measure Errors

Wooster Community: Using Data Validation to Detect Quality Measure Errors

Case Study
Content provided by AHA Endorsement: Medisolv

Reporting of both abstracted & electronic data from a single solution to better monitor the status of measures and identify the cause of anomalies.

Quality Reporting & Management with ENCOR

Quality Reporting & Management with ENCOR

Brochure
Content provided by AHA Endorsement: Medisolv

An integrated solution designed to meet the challenges of alignment between eCQM measures and manual abstraction in quality reporting programs.

How Finger Lakes Health System Created a Culture of Quality

How Finger Lakes Health System Created a Culture of Quality

Case Study
Content provided by AHA Endorsement: Medisolv

The shift from a fee-for-service to pay-for-performance model has caused hospitals to rethink what it means to be a quality-focused organization.

Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing Community

Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing Community

White Paper
Content provided by AHA Endorsement: CyraCom, LLC.

In this whitepaper youll learn about the Deaf and Hard of Hearing Culture, how the deaf and hard of hearing community communicates and important tips for communicating with the deaf.

A System of its Own

A System of its Own

Case Study
Content provided by AHA Endorsement: RL Solutions

The Center for Health Ambulatory Surgery Center (CFH) implements a cost effective incident reporting tool tailored to ambulatory outpatient care.

Small Hospitals Gets Big Results

Small Hospitals Gets Big Results

Case Study
Content provided by AHA Endorsement: RL Solutions

Two facilities with less than 100 beds struggled with finding patient safety software that would be highly functional yet priced for their facilities. Learn what they found with RL6.

Partners Continuing Care: Made to Measure

Partners Continuing Care: Made to Measure

Case Study
Content provided by AHA Endorsement: RL Solutions

Learn how all of Partners Continuing Care staff are using RL6 to capture and report adverse events.

Healthcare Software You Will Love

Healthcare Software You Will Love

Brochure
Content provided by AHA Endorsement: RL Solutions

RL6 is a comprehensive safety, quality and risk management solution that helps manage adverse events, from start to finish.

Phoenix Health Plan Improves Patient Safety and Quality of Care by Protecting Patient Information

Phoenix Health Plan Improves Patient Safety and Quality of Care by Protecting Patient Information

Case Study
Content provided by AHA Endorsement: Clearwater Compliance

Find out how Phoenix Health Plan strengthened its HIPAA compliance program - helping it safeguard protected health information and improve patient safety.

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors

Tool

Health Research & Educational Trust. (2015, March). Partnering to improve quality and safety: A framework for working with patient and family advisors. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org

The Association Between Patient and Family Engagement Practices and Patient Experience

The Association Between Patient and Family Engagement Practices and Patient Experience

Tool

Health Research & Educational Trust. (2015, April). Patient and family engagement and patient satisfaction: Results of a national survey. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org

East Tennessee Children’s Hospital: Long Term Success in Improving Population Health

East Tennessee Children’s Hospital: Long Term Success in Improving Population Health

Case Study
Content provided by AHA Endorsement: Interactive Health

Learn how East Tennessee Children's Hospital implemented an innovative, outcomes-based wellness program to improve the health of its employee/spouse population.

Building a Leadership Team for the Health Care Organization of the Future

Building a Leadership Team for the Health Care Organization of the Future

Other

This guide provides a detailed look at how health care organizations are responding to changes within the field and building the teams needed to achieve their strategic priorities.

Metrics for the Second Curve of Health Care

Metrics for the Second Curve of Health Care

Tool

Building off of health care futurist Ian Morrison's first curve to second curve shift, the AHA Committee on Performance Improvement identified 4 must-do strategies for hospitals.