Resources on Quality Metrics and Safe Care
American health care organizations are in the business of delivering quality and safe care. Every aspect of operating a successful organization is guided or impacted by this… from care and administrative practices to the design and maintenance of facilities. Quality care delivery requires sound strategy, engaged providers and workforce, data collection, reporting and sharing, and constant vigilance to identify opportunities for improvement.
Strategies are affected by an organizations’ mission and market, federal and local regulations, financial incentives aligned to outcomes beyond episodes of care, and a high necessity for efficient care. Tactics to achieve quality and safety objectives are complex and require commitment, creativity, people, technology and other resources. To better understand the issues and for assistance in addressing the challenges, turn to the valuable resources below.
TeamSTEPPS, an evidence-based set of teamwork tools, is designed to aid front-line clinicians and staff who are seeking solutions to enhance performance, quality of care and patient safety.
A handy guide to help health care executives, language services leaders and procurement teams select the highest quality language services solutions, to ensure tangible, organization-wide benefits for years to come.
Paper Policy Trails Create Major Headaches. Hear how this 36 facility organization transitioned to an improved digital policy management program.
Learn tips for communicating with Deaf and Hard of Hearing individuals, and best practices when using an ASL interpreter to communicate.
Learn specifics about the "qualified interpreters" requirements, as outlined by Section 1557.
Consider how language services managers can get the attention of their executive team when advocating for expanded language access capabilities.
Administrators, clinicians, academics and others from hospitals, health systems and hospital associations discuss workforce planning in health care.
Refer to this informative document for five key takeaways from the ACA's regulation of interpreter services in hospitals and healthcare organizations.
Franciscan Missionaries of Our Lady Health System changes the game by adopting Lean recruiting practices.
To support patients and enhance a culture of patient-centered care, Children's Hospital of Atlanta looked to an innovative technological solution that would integrate patient engagement efforts across the organization and enhance the experience of patient families.
Union Hospital Streamlines Processes and Better Aligns Employee Perlormance with Organizational Goals Using Perlormance ManagerCase Study Content provided by AHA Endorsement: HealthcareSource
Learn how Union Hospital was able to improve several performance management indicators by implementing the HealthcareSource Performance Manager solution.
Learn how Kingman Regional Medical Center was able to simplify reference checking and fill positions quicker with reference assessment.
This white paper explores five reasons why automating the reference checking process is beneficial for HR, hiring managers, and candidates alike.
Todays healthcare champions patient engagement. Read this whitepaper on how to keep pace with the growing desire for mobile apps to drive patient loyalty.
Digitally enabled care is a business imperative - read this whitepaper on how to keep pace with the growing desire for digital interaction by your patients.
Learn whats required under Section 1557 of the Affordable Care Act and how it impacts care of Limited-English Proficient patients.
Whether you already have an award-winning language services program or just want to build one, this document will help.
Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing CommunityWhite Paper Content provided by AHA Endorsement: CyraCom, LLC.
In this whitepaper youll learn about the Deaf and Hard of Hearing Culture, how the deaf and hard of hearing community communicates and important tips for communicating with the deaf.
Health Research & Educational Trust. (2015, March). Partnering to improve quality and safety: A framework for working with patient and family advisors. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org
Health Research & Educational Trust. (2015, April). Patient and family engagement and patient satisfaction: Results of a national survey. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org
Learn how East Tennessee Children's Hospital implemented an innovative, outcomes-based wellness program to improve the health of its employee/spouse population.
This guide provides a detailed look at how health care organizations are responding to changes within the field and building the teams needed to achieve their strategic priorities.
Building off of health care futurist Ian Morrison's first curve to second curve shift, the AHA Committee on Performance Improvement identified 4 must-do strategies for hospitals.