Resources on Quality Metrics and Safe Care

American health care organizations are in the business of delivering quality and safe care. Every aspect of operating a successful organization is guided or impacted by this… from care and administrative practices to the design and maintenance of facilities. Quality care delivery requires sound strategy, engaged providers and workforce, data collection, reporting and sharing, and constant vigilance to identify opportunities for improvement.

Strategies are affected by an organizations’ mission and market, federal and local regulations, financial incentives aligned to outcomes beyond episodes of care, and a high necessity for efficient care. Tactics to achieve quality and safety objectives are complex and require commitment, creativity, people, technology and other resources. To better understand the issues and for assistance in addressing the challenges, turn to the valuable resources below.


 

TeamSTEPPS: Improving Patient Outcomes Through Improved Communication

Tool

TeamSTEPPS, an evidence-based set of teamwork tools, is designed to aid front-line clinicians and staff who are seeking solutions to enhance performance, quality of care and patient safety.

Executive Priorities in Healthcare and the Impact of Quality Language Services

Executive Priorities in Healthcare and the Impact of Quality Language Services

Article Content provided by AHA Endorsement: CyraCom, LLC.

A handy guide to help health care executives, language services leaders and procurement teams select the highest quality language services solutions, to ensure tangible, organization-wide benefits for years to come.

Highland Rivers Health Leaves Their Paper Trail Behind

Case Study Content provided by AHA Endorsement: NAVEX Global

Paper Policy Trails Create Major Headaches. Hear how this 36 facility organization transitioned to an improved digital policy management program.

Best Practices When Treating Patients Who Are Deaf or Hard of Hearing

Best Practices When Treating Patients Who Are Deaf or Hard of Hearing

Article Content provided by AHA Endorsement: CyraCom, LLC.

Learn tips for communicating with Deaf and Hard of Hearing individuals, and best practices when using an ASL interpreter to communicate.

Definitive Guide to Policy & Procedure Management

Other Content provided by AHA Endorsement: NAVEX Global

Your go-to resource for effectively and efficiently managing your organizations employee handbook, code of conduct, and other policies and procedures.

Qualified Interpreters: What Does Section 1557 of the ACA Require?

Article Content provided by AHA Endorsement: CyraCom, LLC.

Learn specifics about the "qualified interpreters" requirements, as outlined by Section 1557.

How to Stop Making (LEP) Patients Pay the Price for Poor Communications

How to Stop Making (LEP) Patients Pay the Price for Poor Communications

Article Content provided by AHA Endorsement: CyraCom, LLC.

Consider how language services managers can get the attention of their executive team when advocating for expanded language access capabilities.

Growing importance of workforce planning in health care

Sponsored Content

Administrators, clinicians, academics and others from hospitals, health systems and hospital associations discuss workforce planning in health care.

Quick Reference: 1557 and Language Access

Quick Reference: 1557 and Language Access

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

This informative document cites five key takeaways from the ACA's regulation of interpreter services in hospitals and healthcare organizations.

Improving HCAHPS and Patient Satisfaction with Great Language Services

Improving HCAHPS and Patient Satisfaction with Great Language Services

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

Refer to this informative document for five key takeaways from the ACA's regulation of interpreter services in hospitals and healthcare organizations.

Customer Profile:  Franciscan Missionaries of Our Lady Health System

Customer Profile: Franciscan Missionaries of Our Lady Health System

Case Study Content provided by AHA Endorsement: HealthcareSource

Franciscan Missionaries of Our Lady Health System changes the game by adopting Lean recruiting practices.

The Changing Face of Employment Drug Screening

The Changing Face of Employment Drug Screening

Article Content provided by AHA Endorsement: Certiphi Screening Incorporated

This recent article in ASHHRA's HR Pulse summarizes how recent trends and developments may require health care HR leaders to re-evaluate their drug screening practices.

 Children's Healthcare of Atlanta: Navigating Your Way to A Better Patient Experience

Children's Healthcare of Atlanta: Navigating Your Way to A Better Patient Experience

Case Study Content provided by AHA Endorsement: Gozio Health

To support patients and enhance a culture of patient-centered care, Children's Hospital of Atlanta looked to an innovative technological solution that would integrate patient engagement efforts across the organization and enhance the experience of patient families.

Union Hospital Streamlines Processes and Better Aligns Employee Perlormance with Organizational  Goals Using Perlormance Manager

Union Hospital Streamlines Processes and Better Aligns Employee Perlormance with Organizational Goals Using Perlormance Manager

Case Study Content provided by AHA Endorsement: HealthcareSource

Learn how Union Hospital was able to improve several performance management indicators by implementing the HealthcareSource Performance Manager solution.

Kingman Regional Medical Center Customer Profile and Success Story

Kingman Regional Medical Center Customer Profile and Success Story

Case Study Content provided by AHA Endorsement: HealthcareSource

Learn how Kingman Regional Medical Center was able to simplify reference checking and fill positions quicker with reference assessment.

Phone-Based Reference Checking isn't Working: Five Reasons to Automate the Process

Phone-Based Reference Checking isn't Working: Five Reasons to Automate the Process

White Paper Content provided by AHA Endorsement: HealthcareSource

This white paper explores five reasons why automating the reference checking process is beneficial for HR, hiring managers, and candidates alike.

Surviving a Site Visit from The Joint Commission

Surviving a Site Visit from The Joint Commission

White Paper Content provided by AHA Endorsement: HealthcareSource

This white paper outlines what HR and learning professionals need to know and do in order to successfully survive a site visit from the Joint Commission.

The Fast Lane - Ochsner Health System

The Fast Lane - Ochsner Health System

Case Study Content provided by AHA Endorsement: RL Solutions

Learn how Ochsner, after acquiring several local hospitals following Hurricane Katrina, transitioned all facilities to RL6 for adverse event tracking.

Re-admissions Rates Link to Patient Experience

Re-admissions Rates Link to Patient Experience

White Paper Content provided by AHA Endorsement: Gozio Health

Learn how a hospital branded mobile app with wayfinding can improve the patient experience and drive patient engagement through this informative whitepaper.

Understanding the Wayfinding Challenge

Understanding the Wayfinding Challenge

White Paper Content provided by AHA Endorsement: Gozio Health

Navigating through a typical hospital can be difficult. A hospital branded smartphone mobile app can help  read this whitepaper to learn how.

Why Hospital Mobile Apps with Wayfinding are Becoming a Necessity

Why Hospital Mobile Apps with Wayfinding are Becoming a Necessity

White Paper Content provided by AHA Endorsement: Gozio Health

Todays healthcare champions patient engagement. Read this whitepaper on how to keep pace with the growing desire for mobile apps to drive patient loyalty.

Aligning Hospital Mobile Apps with Patients' Expectations

Aligning Hospital Mobile Apps with Patients' Expectations

White Paper Content provided by AHA Endorsement: Gozio Health

Digitally enabled care is a business imperative - read this whitepaper on how to keep pace with the growing desire for digital interaction by your patients.

Finding the Right Healthcare Quality Software

Finding the Right Healthcare Quality Software

Other Content provided by AHA Endorsement: RL Solutions

This guide was created for healthcare quality staff who use - or are considering using - software to track patient safety and experience improvements.

How Will Section 1557 of the ACA Impact Care for LEP Patients?

How Will Section 1557 of the ACA Impact Care for LEP Patients?

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

Learn whats required under Section 1557 of the Affordable Care Act and how it impacts care of Limited-English Proficient patients.

Turn Incident Reports into Results

Turn Incident Reports into Results

Other Content provided by AHA Endorsement: RL Solutions

Learn to overcome common event reporting limitations to produce safety and quality improvements using additional research, case studies and observations.

How a Great Language Services Program Boosts Hospital Performance

How a Great Language Services Program Boosts Hospital Performance

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

Whether you already have an award-winning language services program or just want to build one, this document will help.

Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing Community

Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing Community

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

In this whitepaper youll learn about the Deaf and Hard of Hearing Culture, how the deaf and hard of hearing community communicates and important tips for communicating with the deaf.

A System of its Own

A System of its Own

Case Study Content provided by AHA Endorsement: RL Solutions

The Center for Health Ambulatory Surgery Center (CFH) implements a cost effective incident reporting tool tailored to ambulatory outpatient care.

Partners Continuing Care: Made to Measure

Partners Continuing Care: Made to Measure

Case Study Content provided by AHA Endorsement: RL Solutions

Learn how all of Partners Continuing Care staff are using RL6 to capture and report adverse events.

Small Hospitals Gets Big Results

Small Hospitals Gets Big Results

Case Study Content provided by AHA Endorsement: RL Solutions

Two facilities with less than 100 beds struggled with finding patient safety software that would be highly functional yet priced for their facilities. Learn what they found with RL6.

Healthcare Software You Will Love

Healthcare Software You Will Love

Brochure Content provided by AHA Endorsement: RL Solutions

RL6 is a comprehensive safety, quality and risk management solution that helps manage adverse events, from start to finish.

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors

Tool

Health Research & Educational Trust. (2015, March). Partnering to improve quality and safety: A framework for working with patient and family advisors. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org

The Association Between Patient and Family Engagement Practices and Patient Experience

The Association Between Patient and Family Engagement Practices and Patient Experience

Tool

Health Research & Educational Trust. (2015, April). Patient and family engagement and patient satisfaction: Results of a national survey. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org

East Tennessee Children’s Hospital: Long Term Success in Improving Population Health

East Tennessee Children’s Hospital: Long Term Success in Improving Population Health

Case Study Content provided by AHA Endorsement: Interactive Health

Learn how East Tennessee Children's Hospital implemented an innovative, outcomes-based wellness program to improve the health of its employee/spouse population.

Building a Leadership Team for the Health Care Organization of the Future

Building a Leadership Team for the Health Care Organization of the Future

Other

This guide provides a detailed look at how health care organizations are responding to changes within the field and building the teams needed to achieve their strategic priorities.

Metrics for the Second Curve of Health Care

Metrics for the Second Curve of Health Care

Tool

Building off of health care futurist Ian Morrison's first curve to second curve shift, the AHA Committee on Performance Improvement identified 4 must-do strategies for hospitals.