Resources on Patient and Community Engagement: Success in the Changing Health Care Environment

The emergence of population health requires health care organizations to make major shifts in the way they consider their relationships with patients, the community, and the community’s health care providers and services.

Hospitals and health systems find that to be successful today, they must maintain contact with patients after they are discharged, whether in a population health cohort or at risk. They also face the challenge of establishing relationships with individuals who may never use their acute services, but who engage with their organization through physician offices, retail clinics or wellness programs.

How can your organization best respond to such new issues in relationship building and communications with patients and the community? For help, turn to the valuable resources below from the American Hospital Association (AHA) and from organizations offering AHA-Endorsed solutions relevant to patient and community engagement.

 

Infographic: How Mobile Wayfinding Enhances Patient Experience

Media
Content provided by AHA Endorsement: Gozio Health

Hospitals and health systems can assist visitors in finding their destinations quickly and easily, helping to alleviate stress, reducing missed appointments and improving their overall experience.

Five Steps to Realizing a Faster Return

Five Steps to Realizing a Faster Return

White Paper
Content provided by AHA Endorsement: Imprivata Cortext

Fast, strong adoption of a secure messaging application boosts care coordination and clinical workflow benefits while reducing risk of a security violation.

Re-admissions Rates Link to Patient Experience

Re-admissions Rates Link to Patient Experience

White Paper
Content provided by AHA Endorsement: Gozio Health

Learn how a hospital branded mobile app with wayfinding can improve the patient experience and drive patient engagement through this informative whitepaper.

Why Hospital Mobile Apps with Wayfinding are Becoming a Necessity

Why Hospital Mobile Apps with Wayfinding are Becoming a Necessity

White Paper
Content provided by AHA Endorsement: Gozio Health

Todays healthcare champions patient engagement. Read this whitepaper on how to keep pace with the growing desire for mobile apps to drive patient loyalty.

Aligning Hospital Mobile Apps with Patients' Expectations

Aligning Hospital Mobile Apps with Patients' Expectations

White Paper
Content provided by AHA Endorsement: Gozio Health

Digitally enabled care is a business imperative - read this whitepaper on how to keep pace with the growing desire for digital interaction by your patients.

Understanding the Wayfinding Challenge

Understanding the Wayfinding Challenge

White Paper
Content provided by AHA Endorsement: Gozio Health

Navigating through a typical hospital can be difficult. A hospital branded smartphone mobile app can help  read this whitepaper to learn how.

How Will Section 1557 of the ACA Impact Care for LEP Patients?

How Will Section 1557 of the ACA Impact Care for LEP Patients?

White Paper
Content provided by AHA Endorsement: CyraCom, LLC.

Learn whats required under Section 1557 of the Affordable Care Act and how it impacts care of Limited-English Proficient patients.

How a Great Language Services Program Boosts Hospital Performance

How a Great Language Services Program Boosts Hospital Performance

White Paper
Content provided by AHA Endorsement: CyraCom, LLC.

Whether you already have an award-winning language services program or just want to build one, this document will help.

Steward Health Care: A Continuum of Care for LEP Patients

Steward Health Care: A Continuum of Care for LEP Patients

Case Study
Content provided by AHA Endorsement: CyraCom, LLC.

By integrating language services into the continuum of care, Steward lives up to its reputation as a community hospital.

Addressing the Rise of Healthcare Consumerism & the New Marketing Reality

Addressing the Rise of Healthcare Consumerism & the New Marketing Reality

White Paper
Content provided by AHA Endorsement: YourCareUniverse, Inc.

Consumers are requiring health systems to develop a consumer-centric approach to cultivate loyalty, build brand and offer value over an extended period of time.

Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing Community

Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing Community

White Paper
Content provided by AHA Endorsement: CyraCom, LLC.

In this whitepaper youll learn about the Deaf and Hard of Hearing Culture, how the deaf and hard of hearing community communicates and important tips for communicating with the deaf.

Boston Globe Article: Hospitals Turning a 'Pager' on Data Hardware

Boston Globe Article: Hospitals Turning a 'Pager' on Data Hardware

Article
Content provided by AHA Endorsement: Imprivata Cortext

Learn how smartphones are starting to become common at area hospitals, though some still see benefits to 90's technology.

Patient and Family Engagement Resource Compendium

Patient and Family Engagement Resource Compendium

Tool

This resource compendium was developed to help link PFE concepts and strategies to available resources.

Emory Healthcare Network  Case Study

Emory Healthcare Network Case Study

Case Study
Content provided by AHA Endorsement: CyraCom, LLC.

Transforming Emorys Language Services Program into a Program of Excellence.

How to Strategically Create Loyal Patients in a Competitive Retail-Driven Healthcare Environment

How to Strategically Create Loyal Patients in a Competitive Retail-Driven Healthcare Environment

White Paper
Content provided by AHA Endorsement: YourCareUniverse, Inc.

Consumer Loyalty is the key to survival in todays healthcare environment this whitepaper provides a number of strategies to successfully engaging with patients.

How Interpretation Should Be

How Interpretation Should Be

Video
Content provided by AHA Endorsement: CyraCom, LLC.

Language services have a huge impact on patient care&hellip;.this video series provides a new perspective on the challenges faced by patients whose primary language isn&rsquo;t English. <hr />

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors

Tool

Health Research & Educational Trust. (2015, March). Partnering to improve quality and safety: A framework for working with patient and family advisors. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org

The Association Between Patient and Family Engagement Practices and Patient Experience

The Association Between Patient and Family Engagement Practices and Patient Experience

Tool

Health Research & Educational Trust. (2015, April). Patient and family engagement and patient satisfaction: Results of a national survey. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org

The Cost of Miscommunication: Solving the Puzzle of Readmission Rates

The Cost of Miscommunication: Solving the Puzzle of Readmission Rates

White Paper
Content provided by AHA Endorsement: CyraCom, LLC.

This article covers the Affordable Care Act's penalization of unnecessary hospital readmissions, and the reasons Limited-English-Proficient patients are overrepresented in those readmissions.