Resources on Patient, Family & Community Engagement
For hospitals and health systems across the country, communication and engagement with patients and their families is at the core of the successful delivery of health care. With the blending of ambulatory and inpatient settings, today’s successful organizations understand the need of creating relationships with community members long before they are patients in their care. Driven by missions to improve quality and value, community health, financial incentives, patient satisfaction and market pressures, each organization’s strategy is unique.
To better understand the issues and for assistance in addressing the challenges, turn to the valuable resources below.
Learn specifics about the "qualified interpreters" requirements, as outlined by Section 1557.
Refer to this informative document for five key takeaways from the ACA's regulation of interpreter services in hospitals and healthcare organizations.
Hospitals and health systems can assist visitors in finding their destinations quickly and easily, helping to alleviate stress, reducing missed appointments and improving their overall experience.
To support patients and enhance a culture of patient-centered care, Children's Hospital of Atlanta looked to an innovative technological solution that would integrate patient engagement efforts across the organization and enhance the experience of patient families.
Todays healthcare champions patient engagement. Read this whitepaper on how to keep pace with the growing desire for mobile apps to drive patient loyalty.
Digitally enabled care is a business imperative - read this whitepaper on how to keep pace with the growing desire for digital interaction by your patients.
Learn whats required under Section 1557 of the Affordable Care Act and how it impacts care of Limited-English Proficient patients.
Whether you already have an award-winning language services program or just want to build one, this document will help.
By integrating language services into the continuum of care, Steward lives up to its reputation as a community hospital.
Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing CommunityWhite Paper Content provided by AHA Endorsement: CyraCom, LLC.
In this whitepaper youll learn about the Deaf and Hard of Hearing Culture, how the deaf and hard of hearing community communicates and important tips for communicating with the deaf.
This resource compendium was developed to help link PFE concepts and strategies to available resources.
You can use incentives to drive positive behavior change, program participation, but it can be complicated. Learn best ways to deliver wellness programs that improve employee health, productivity, satisfaction and retention.
Health Research & Educational Trust. (2015, April). Patient and family engagement and patient satisfaction: Results of a national survey. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org
Health Research & Educational Trust. (2015, March). Partnering to improve quality and safety: A framework for working with patient and family advisors. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org