Resources on Patient, Family & Community Engagement

For hospitals and health systems across the country, communication and engagement with patients and their families is at the core of the successful delivery of health care. With the blending of ambulatory and inpatient settings, today’s successful organizations understand the need of creating relationships with community members long before they are patients in their care. Driven by missions to improve quality and value, community health, financial incentives, patient satisfaction and market pressures, each organization’s strategy is unique.

To better understand the issues and for assistance in addressing the challenges, turn to the valuable resources below.


Quick Reference: 1557 and Language Access

Quick Reference: 1557 and Language Access

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

This informative document cites five key takeaways from the ACA's regulation of interpreter services in hospitals and healthcare organizations.

Improving HCAHPS and Patient Satisfaction with Great Language Services

Improving HCAHPS and Patient Satisfaction with Great Language Services

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

Refer to this informative document for five key takeaways from the ACA's regulation of interpreter services in hospitals and healthcare organizations.

Wellness Success: The proof is in the numbers

Wellness Success: The proof is in the numbers

Tool Content provided by AHA Endorsement: Interactive Health

View the evidence that personalized wellness improves the well-being of your workforce and the community as well as the health of your bottom line.

The Complete Consumer Engagement Solution

The Complete Consumer Engagement Solution

Brochure Content provided by AHA Endorsement: YourCareUniverse, Inc.

Build affinity and preference among todays connected, healthcare-savvy consumers through our facility-branded health and wellness content site.

Infographic: How Mobile Wayfinding Enhances Patient Experience

Media Content provided by AHA Endorsement: Gozio Health

Hospitals and health systems can assist visitors in finding their destinations quickly and easily, helping to alleviate stress, reducing missed appointments and improving their overall experience.

 Children's Healthcare of Atlanta: Navigating Your Way to A Better Patient Experience

Children's Healthcare of Atlanta: Navigating Your Way to A Better Patient Experience

Case Study Content provided by AHA Endorsement: Gozio Health

To support patients and enhance a culture of patient-centered care, Children's Hospital of Atlanta looked to an innovative technological solution that would integrate patient engagement efforts across the organization and enhance the experience of patient families.

Understanding the Wayfinding Challenge

Understanding the Wayfinding Challenge

White Paper Content provided by AHA Endorsement: Gozio Health

Navigating through a typical hospital can be difficult. A hospital branded smartphone mobile app can help  read this whitepaper to learn how.

Re-admissions Rates Link to Patient Experience

Re-admissions Rates Link to Patient Experience

White Paper Content provided by AHA Endorsement: Gozio Health

Learn how a hospital branded mobile app with wayfinding can improve the patient experience and drive patient engagement through this informative whitepaper.

Why Hospital Mobile Apps with Wayfinding are Becoming a Necessity

Why Hospital Mobile Apps with Wayfinding are Becoming a Necessity

White Paper Content provided by AHA Endorsement: Gozio Health

Todays healthcare champions patient engagement. Read this whitepaper on how to keep pace with the growing desire for mobile apps to drive patient loyalty.

Aligning Hospital Mobile Apps with Patients' Expectations

Aligning Hospital Mobile Apps with Patients' Expectations

White Paper Content provided by AHA Endorsement: Gozio Health

Digitally enabled care is a business imperative - read this whitepaper on how to keep pace with the growing desire for digital interaction by your patients.

How Will Section 1557 of the ACA Impact Care for LEP Patients?

How Will Section 1557 of the ACA Impact Care for LEP Patients?

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

Learn whats required under Section 1557 of the Affordable Care Act and how it impacts care of Limited-English Proficient patients.

How a Great Language Services Program Boosts Hospital Performance

How a Great Language Services Program Boosts Hospital Performance

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

Whether you already have an award-winning language services program or just want to build one, this document will help.

Steward Health Care: A Continuum of Care for LEP Patients

Steward Health Care: A Continuum of Care for LEP Patients

Case Study Content provided by AHA Endorsement: CyraCom, LLC.

By integrating language services into the continuum of care, Steward lives up to its reputation as a community hospital.

Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing Community

Deaf and Hard of Hearing 101: Things to Know when Working with the Deaf and Hard of Hearing Community

White Paper Content provided by AHA Endorsement: CyraCom, LLC.

In this whitepaper youll learn about the Deaf and Hard of Hearing Culture, how the deaf and hard of hearing community communicates and important tips for communicating with the deaf.

Patient and Family Engagement Resource Compendium

Patient and Family Engagement Resource Compendium

Tool

This resource compendium was developed to help link PFE concepts and strategies to available resources.

Guide to Incentive Design and Increased Participation

Guide to Incentive Design and Increased Participation

White Paper Content provided by AHA Endorsement: Interactive Health

You can use incentives to drive positive behavior change, program participation, but it can be complicated. Learn best ways to deliver wellness programs that improve employee health, productivity, satisfaction and retention.

Emory Healthcare Network  Case Study

Emory Healthcare Network Case Study

Case Study Content provided by AHA Endorsement: CyraCom, LLC.

Transforming Emorys Language Services Program into a Program of Excellence.

How Interpretation Should Be

How Interpretation Should Be

Video Content provided by AHA Endorsement: CyraCom, LLC.

Language services have a huge impact on patient care&hellip;.this video series provides a new perspective on the challenges faced by patients whose primary language isn&rsquo;t English. <hr />

The Association Between Patient and Family Engagement Practices and Patient Experience

The Association Between Patient and Family Engagement Practices and Patient Experience

Tool

Health Research & Educational Trust. (2015, April). Patient and family engagement and patient satisfaction: Results of a national survey. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors

Partnering to Improve Quality and Safety: A Framework for Working with Patient and Family Advisors

Tool

Health Research & Educational Trust. (2015, March). Partnering to improve quality and safety: A framework for working with patient and family advisors. Chicago, IL: Health Research & Educational Trust. Accessed at www.hpoe.org

Patient and Family Engagement