Challenges: Solving for Operational Excellence

Today's hospitals are in need of products and services to help them meet growing efficiency and regulatory challenges, while simultaneously improving the quality of care. Through our due diligence, the American Hospital Association has pooled together and strategically mapped solutions to do just that. Click on the 'Learn More' links below to view solutions as they map to various areas of focus.

Access & Health Coverage

Every day the caregivers in America's hospitals see how not having coverage stops people from getting the right care, at the right time, in the right place. That's why hospitals are helping people get health coverage and ensuring access to essential services.

Advancing Health in America

Hospitals are partnering with health care providers to better integrate care within the community. Learn about quality improvement opportunities, successful ways hospitals and health systems can connect with the community, and the social determinants of health.

Care Delivery

Care delivery focuses on efforts that ensure collaboration among different health care providers and sites to ensure higher quality, better coordinated and more efficient services for patients. A key component to most care delivery strategies involves greater information sharing across providers. This includes an information technology environment that supports clinical decision making, information management, communications and access by all stakeholders to ensure proper treatment and strategic decision making. Healthcare Information Exchange (HIE) initiatives are big drivers of care delivery.

Clinical Leadership

As leaders of the most trusted profession and largest components of the health care workforce, it is clinicians who educate legislators and regulatory agencies about the impact of health policy on patient care, the workforce and community.


Compliance is one of the building blocks of the trust and confidence communities must have in hospitals and health systems. The AHA is committed to providing hospitals and health systems with the very best tools available to help them earn that trust and confidence every day.

Current & Emerging Payment Models

Health care is currently in the middle of a transition from a system of payment based on the volume of services provided (fee-for-service) to payment based on the value of those services (value-based care and alternative payment models).

Data & Insights

Health care makes up approximately one-sixth of the U.S. economy and impacts everyone directly as we all have health care needs. The AHA provides insight into key health care trends. Hospitals, physicians, nurses, payers, pharmaceutical companies, medical device manufacturers and others comprise the health care field. All have a role in improving care and ensuring affordability.

Issues & Trends

Every year AHA releases a series of reports that provide up to date information on both health and hospital trends. Data from various sources including the AHA Annual Survey is compiled and made available through our TrendWatch Chartbook. Other reports and surveys of hospital leaders are released throughout the year and provide a snapshot of issues like the workforce shortage, ED diversion, health care costs, disaster preparedness and other topics of interest to hospital members, policy makers and the media.

Leveraging Technology

Technology touches nearly every part of our lives, including our health care. Read on to explore how hospitals and health systems are leveraging technology to improve patient care and care coordination, as well as the barriers that stand in their way.

Operational Excellence

Financial capacity mitigates balance sheet stress, effectively manages risk and builds an optimal capital structure. Respond proactively to market change, ensuring financial strength and capital capacity. Establish strong appeal to capital markets through sustained operations, revenue growth and balance sheet strength.

Population & Community Health

Hospitals and health systems deliver care for people within their communities. However, every community is different. Differences in the characteristics and pre-existing conditions of a patient population impact how a hospital can best serve their locality.

Quality & Patient Safety

Hospitals engage in an array of collaborative activities designed to improve the quality and safety of the care they provide. The increasing amount of credible and actionable information that has become available through public reporting efforts has helped spur improvements. As hospitals and health systems continue to look for ways to advance quality of care while lowering costs, the AHA has taken a leadership role in supplying information to hospitals to help them further improve the work they do.

Strategic Workforce Issues

With the convergence of current economics, health care reform and workforce demographics, culture must support and adapt to the changing environment. This includes leadership and talent, learning and performance management. Hospitals must strive for organizational alignment on and commitment to quality and safety, with consistent communication among all levels of the organization.

Patient & Community Engagement

In addition to providing acute care when it's needed, your hospital provides a variety of programs to engage your community and address your community's health needs. Find out how to engage with your care and your care providers, and learn more about how hospitals are making your community stronger and healthier.